Exceptions Analyst

Conservice; Logan (AL); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Conservice Synergy is hiring an Exceptions Analyst to investigate abnormalities on client bills and become a Utility Expert who discerns when meter reads or bill data looks unusual. You will be part of a team that has saved clients significant amounts through accurate bill analysis and proactive problem-solving.

The role involves researching anomalies, communicating with providers and clients, and determining the best actions to resolve issues.

Qualifications

• Attention to detail is essential for spotting bill anomalies.
• Ability to explain complex ideas clearly, both verbally and in writing.
• Strong time management to meet deadlines and goals.
• Problem-solving skills to use resources to resolve issues.
• Comfortable using a computer, Google Drive, and Excel.

Responsibilities

• Research and resolve anomalies in utility provider bills.
• Communicate with providers and clients via email and phone.
• Determine the best course of action to resolve issues and contact the necessary party.
• Detect inefficient processes and find innovative solutions.
• Medium phone usage—outbound calls with providers and clients, about 25% of the day.

Skills

Attention to detail

Clear communication

Time management

Problem solving

Tech savvy

Education

High School diploma or equivalent

Tools

Excel

Google Drive

Job description

EXCEPTIONS ANALYST

Department: Synergy

Location: Hybrid (In-office Tuesday, Wednesday, and Thursday)

Wage: $15.75 + Performance bonus

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

As an Exceptions Specialist, you will also be eligible for performance-based bonuses.

Qualifications

• Attention to detail
• Ability to explain complex ideas, both verbally and written, using clear, professional language
• Ability to prioritize time well and push yourself to consistently achieve higher goals
• Problem-solving skills – ability to independently use the resources and tools provided to you
• Comfortable using a computer, Google Drive, and Excel
• Committed to quickly learning and adapting to new computer software
• Ability to meet deadlines

Education & Experiences

• High School diploma or equivalent