Exceptional Family Member Program Case Liaison

Commander, Navy Installations Command; Hawaii; On-site; USD 65,000 - 90,000; Full time

Job summary

Commander, Navy Installations Command seeks a non-clinical EFMP case worker at Joint Base Pearl Harbor-Hickam to coordinate services and resources for families enrolled in EFMP. You will liaise with medical teams, maintain case files, and ensure alignment with Navy policies and community resources.

The role requires knowledge of EFMP requirements, disability laws, and military family support programs, along with strong communication skills to train and brief families and command personnel.

Qualifications

• Bachelor's degree in behavioral or social science or related discipline, or4+ years of related experience.
• Comprehensive knowledge of EFMP requirements and military resources.
• Knowledge of SECNAV, OPNAV and CNIC policies to manage cases.
• Strong written and verbal communication skills; ability to train families on EFMP.
• Experience maintaining case files and applying case management practices.

Responsibilities

• Serve as installation non-clinical EFMP case worker.
• Act as liaison to health care professionals to coordinate services.
• Coordinate EFMP events and activities; provide briefings as needed.
• Educate families on available resources and the military lifestyle.

Skills

Case management

Verbal communication

Written communication

MS Office

Collaboration with health care pros

Education

Bachelor's degree in behavioral or social science

4 years related experience

Tools

Microsoft Office

Job description

This position is assigned to the Fleet and Family Support Program (FFSP); Fleet and Family Readiness (FFR); Joint Base Pearl Harbor-Hickam. The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program. Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: A bachelor's degree or higher from an accredited college or university in behavioral or social science; or related disciplines appropriate to the position; OR Four (4) years of progressively responsible appropriate experience of one or more of the behavioral or social sciences equivalent to a major in the field; OR A combination of education and experience that provided knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Three (3) years of progressively higher-level graduate education leading to a Ph. D. degree; or Ph.D. or equivalent doctoral degree; OR Three (3) years of progressively responsible specialized experience maintaining case files for families; OR A combination of education and specialized experience that provided knowledge equivalent to a subject-matter field appropriate to the position. Comprehensive knowledge of Exceptional Family Member Program requirements and operations, the military lifestyle, and the dynamics between the Exceptional Family Member Program and local community resources for families enrolled in the program to identify the needs of families, trends, and provide recommendations for process improvement. In-depth knowledge of Family Readiness and its mission and programs and practical knowledge of case management practices, processes, and techniques to accurately carry out case management responsibilities. Knowledge of SECNAV, OPNAV, and CNIC policies and procedures to accurately manage cases and interpret policy intent. Practical knowledge of professional verbal communication methods, processes and techniques and of virtual training and meeting platforms to effectively communicate with various individuals and families, train service members and their families on EFMP, coordinate EFMP events and activities, and conduct briefings. Comprehensive knowledge of the Individuals with Disabilities Education Act and other disability civil rights laws, including the Americans with Disabilities Act and Section 504 of the Rehabilitation Act and of military and community support programs to educate families on the resources available to them and assist them in connecting with appropriate resources. Practical knowledge of professional written communication methods, processes and techniques and practical knowledge of Microsoft Office software (PowerPoint, Word, Excel) to maintain case files, update and retain supporting documents, and maintain and develop resource materials.