Excel-Driven Sales Support & Customer Service Specialist

swipejobs; Lansing (MI); On-site; USD 25,000 - 29,000; Full time

Job summary

swipejobs in Lansing, MI is seeking a detail-oriented Customer Service / Sales Support Representative to join a fast-paced team. This role provides administrative and sales support while ensuring accurate order processing.

You will handle customer inquiries by phone and email, maintain records, process payments, and prepare sales reports. Excel proficiency and strong communication are essential. Some overtime may be required.

Qualifications

• High school diploma or GED required.
• 6 months to 5 years of customer service, sales support, or administrative experience.
• Advanced proficiency in Microsoft Excel is required.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Willingness to work overtime when needed.

Responsibilities

• Support the sales team by providing information, reports, and customer assistance.
• Manage customer inquiries by phone and email in a professional and timely manner.
• Enter customer orders accurately and verify all order details.
• Update and maintain customer records and profiles.
• Process payments and utilize credit card authorization procedures when applicable.
• Prepare daily, monthly, and sales tracking reports.
• Compile data and assist with sales presentations.
• Investigate and resolve order, inventory, and customer service issues.
• Print, assemble, and distribute orders according to established guidelines.
• Communicate effectively with internal departments to ensure timely order fulfillment.
• Assist other customer service functions as needed.
• Meet productivity and accuracy goals while maintaining excellent customer service.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Reliability

Overtime willingness

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

swipejobs in Lansing, MI is seeking a detail-oriented Customer Service / Sales Support Representative to join a fast-paced team. This role provides administrative and sales support while ensuring accurate order processing.

You will handle customer inquiries by phone and email, maintain records, process payments, and prepare sales reports. Excel proficiency and strong communication are essential. Some overtime may be required.