Exam Services Technician

University of Utah; Salt Lake City (UT); Sur place; USD 14 000 - 19 000; Temps partiel

Résumé du poste

University of Utah Health is seeking an UU Student - Computer to support the Exam Services Lab on campus in Salt Lake City. This part-time role (19 hours weekly) involves welcoming students, proctoring online exams, assisting faculty and students with Canvas, and handling help requests via Zendesk.

The position requires basic computer skills, reliability, and a strong customer-service mindset; prior experience is preferred. Schedule will align with class calendars.

Qualifications

• Entry level university student position requiring basic computer skills and reliability.
• Prior customer service experience preferred.
• Familiarity with Canvas and online exam proctoring is a plus.

Responsabilités

• Check students in and out of the center for taking exams
• Perform all proctor duties in the examination lab
• Receive incoming Zendesk tickets, respond or properly assign
• Handle and properly file all paper-based exams used in the lab
• Process paper exams for instructor pick up
• Check and use the information in the UCR
• Clean lab computers, tables, chairs and floor
• Receive all student walk-ins, help or properly assign
• Basic level 1 Canvas consultation support for walk-ins and appointments
• Assist instructional design team when asked

Connaissances

Customer service

Proctoring

Canvas support

Tech troubleshooting

Outils

Zendesk

Description du poste

Details

Open Date 08/31/2026

Requisition Number PRN17434N

Job Title UU Student - Computer

Working Title Exam Services Technician

Career Progression Track SJ

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Schedule to be determined by school schedule and availability

Is this a work study job? No

VP Area Academic Affairs

Department 01350 - Uonline

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.00

Close Date 12/01/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

An entry level university student position

Provides customer service and assists faculty and students with Canvas. Provides

proctoring and patron support and monitoring for the online proctored exam services.

Responsibilities

• Check students in and out of the center for taking exams

• Perform all proctor duties in the examination lab

• Receive incoming Zendesk tickets, respond or properly assign

• Handle and properly file all paper-based exams used in the lab

• Process paper exams for instructor pick up

• Check and use the information in the UCR

• Clean lab computers, tables, chairs and floor

• Receive all student walk-ins, help or properly assign

• Basic level 1 Canvas consultation support for walk-ins and appointments

• Assist instructional design team when asked

Preferences

Computer proficiency with internet services, Canvas class delivery system, and Windows and Mac operating systems

Previous customer service experience preferred

Additional Information

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.