Customer Service Representatives

Utah; Salt Lake City, Northern (UT, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefited Staff

Job summary

The University of Utah seeks a Customer Service Representative to provide outstanding service to Continuing Education and University Connected Learning programs. You will support enrollment questions, payments, refunds, and class information while helping maintain accurate records and reports.

The role emphasizes the need for adaptability to a diverse student population, opportunities for growth, and a comprehensive benefits package including health care, retirement plans, and paid leave.

Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Customer Service Representative I requires little to no related experience.
• Customer Service Representative II requires at least 1 year of related experience.

Responsibilities

• Assist internal and external customers via phone, email, and in-person with questions about enrollments, payments, refunds and general class information.
• Prepare and reconcile daily, weekly, and quarterly auditing reports on enrollments and payments.
• Receive and post student and departmental payments.
• Attend meetings to embed with programs, receive training, and stay updated on University issues.
• Perform data entry related to enrolling, dropping and transferring students in noncredit classes.
• Miscellaneous administrative tasks as assigned.

Job description

Details

Open Date 09/04/2026

Requisition Number PRN46136B

Job Title Customer Service Representatives

Working Title Customer Service Representatives

Career Progression Track S00

Track Level S2 - Intermediate

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8 AM – 4 PM with some flexibility.

HYBRID WORK OPPORTUNITY : Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work.

VP Area Academic Affairs

Department 02198 - Finance & Ops

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 19.00

Close Date 10/12/2026

Priority Review Date (Note - Posting may close at any time) 09/28/2026

Job Summary

Customer Service Representatives

This position provides outstanding customer service and administrative support to all programs (and their students!) at Continuing Education, University Connected Learning at the University of Utah. We are constantly adapting to the needs of an expanding and diverse student population and are seeking candidates looking for opportunities for growth and creativity to meet these needs.

The value of being an employee at the University of Utah goes far beyond your base salary, so we

encourage you to carefully consider and compare our total package offer. This package includes a variety of excellent employee benefits, including health care coverage, retirement plans, and paid leave time and holidays, as well as other valuable benefits, services, and programs such as tuition reduction. One example is the U’s retirement benefits which amount to a 14.2% contribution in addition to your annual salary.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Customer Service Representative, II

• Assist internal and external customers via phone, email, and in-person with questions about enrollments,

• payments, refunds and general class information: 35%

• Prepare and reconcile daily, weekly, and quarterly auditing reports on enrollments and payments: 15%

• Receive and post student and departmental payments: 15%

• Attend meetings to embed with programs, receive training, and stay updated on University issues: 5%

• Perform data entry related to enrolling, dropping and transferring students in noncredit classes: 20%

• Miscellaneous administrative tasks as assigned: 10%

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Customer Service Representative, I: Requires little to no related experience.

Customer Service Representative, II: Requires at least 1 year of related experience.

Preferences

Strong attention to detail; ability to respect confidentiality of sensitive records and maintain professionalism and neutrality; interest in performing and optimizing support functions within larger organizations.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement ... (continues)

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.