Exam Center Operations Assistant

Penn State University; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University’s Student Disability Resources (SDR) seeks an Exam Coordinator Assistant to support the SDR Exam Center’s daily operations, ensuring tests for students with accommodations are scheduled, prepared, administered, and documented accurately and professionally.

The role emphasizes a calm, customer-service oriented environment, with strong attention to detail, confidentiality, and effective communication with students, faculty, and staff during peak testing periods.

Qualifications

• Minimum of two (2) years of relevant experience in student services, customer service, administrative support, testing operations, or a related field.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Demonstrated attention to detail and commitment to accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to exercise professionalism, discretion, and confidentiality in all interactions.
• Ability to learn and use multiple systems and technologies in support of exam administration.

Responsibilities

• Exam Center Operations: Support day-to-day operations of the SDR Exam Center, including scheduling logistics, exam preparation, exam distribution, and facilities readiness.
• Follow established exam center workflows and procedures to support accurate and efficient exam administration.
• Verify exam information and materials before distribution, printing, or return to ensure accuracy.
• Help maintain exam records, materials, and documentation.
• Monitor exam center supplies, technology, and equipment and communicate needs accordingly.
• Provide front-line customer service to students and faculty regarding exam scheduling and accommodations.

Skills

Customer service

Detail oriented

Communication

Education

GED or HS diploma

Tools

RegisterBlast

NetSupport Manager

Luxriot

Job description

Penn State University’s Student Disability Resources (SDR) seeks an Exam Coordinator Assistant to support the SDR Exam Center’s daily operations, ensuring tests for students with accommodations are scheduled, prepared, administered, and documented accurately and professionally.

The role emphasizes a calm, customer-service oriented environment, with strong attention to detail, confidentiality, and effective communication with students, faculty, and staff during peak testing periods.