EVS Operations Manager - Service Excellence & Team Lead

Freedom Specialty Services Incorporated; Wilmington (DE); On-site; USD 65,000 - 85,000; Full time

Job summary

Freedom Specialty Services Incorporated seeks an EVS Operations Manager to lead frontline associates and serve as a liaison between administration and unit departments, delivering the highest level of service.

You will establish standards, plan staffing, assist in hiring and training, supervise housekeeping staff, and coordinate outside services while tracking goals and reporting progress monthly in a dynamic facility setting.

Qualifications

• 4 years of experience in support services, military, housekeeping, and/or facilities maintenance.
• At least 1 year of supervisory experience in a high customer contact environment.
• Ability to communicate effectively in writing and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Experience showing initiative, responsibility, flexibility, and leadership.
• Knowledge of contract administration and office procedures.
• Proficient with MS Office products (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Communication

Multitasking

Organizational skills

Leadership

Contract administration

MS Office

Tools

MS Office

Job description

Freedom Specialty Services Incorporated seeks an EVS Operations Manager to lead frontline associates and serve as a liaison between administration and unit departments, delivering the highest level of service.

You will establish standards, plan staffing, assist in hiring and training, supervise housekeeping staff, and coordinate outside services while tracking goals and reporting progress monthly in a dynamic facility setting.