EVS Operations Lead: Service Excellence & Team Growth

Freedom Specialty Services Incorporated; Wilmington (DE); On-site; USD 65,000 - 85,000; Full time

Job summary

Freedom Specialty Services Incorporated is seeking an EVS Operations Manager to direct and oversee support services operations within the department. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver the highest level of service.

The role requires supervising staff, planning work and staffing, participating in hiring, and ensuring standards and procedures are followed.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service-related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Effective communication

Supervisory experience

Customer service focus

Time management

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Office productivity tools

Job description

Freedom Specialty Services Incorporated is seeking an EVS Operations Manager to direct and oversee support services operations within the department. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver the highest level of service.

The role requires supervising staff, planning work and staffing, participating in hiring, and ensuring standards and procedures are followed.