EVOC Triage Engineer: Fleet Diagnostics & OTA

Rivian Automotive; Tustin (CA); On-site; USD 78,000 - 97,000; Full time

Job summary

Rivian Automotive is seeking a highly organized EVOC Triage Engineer to join our Tempe team. The role focuses on rapid triage, tracking, and resolution of fleet issues, blending data analytics with hands-on diagnostics to accelerate vehicle development and reliability growth.

You will diagnose vehicles on-site using CAN tools, coordinate with drivers and engineering, and may travel to remote locations on short notice. A strong EV systems background and Jira proficiency are essential.

Qualifications

• 5+ years of hands-on experience in a fast-paced technical environment (automotive, aerospace, or related hardware-testing field).
• High proficiency in Jira for ticket creation, workflow management, and reporting.
• Strong understanding of complex vehicle systems, diagnostics, and EV architecture.

Responsibilities

• Manage Driver Assignments: Create driver tickets and assignments through JIRA and Slack to ensure drivers have a vehicle to accumulate miles.
• Manage Issue Triage & Tracking: Act as the first line of defense for new vehicle issues; document, prioritize, and assign issues using Jira; analyze trends and elevate high volume/severity issues.
• Investigate & Document: Collaborate with test drivers to gather logs and feedback; ensure diagnostic information is captured and linked; diagnose in-vehicle or with dashboard data.
• Facilitate Failure Analysis: Create Rivian Concerns for hardware issues; manage logistics for failed components; ensure parts are removed, documented, and routed for root cause analysis.
• Act as a Key Liaison: Serve as primary communication bridge between test drivers, workshop/tech team, and engineering groups for rapid problem resolution.
• Maximize Fleet Uptime: Proactively manage the fleet schedule and repair tickets from inception to closure.
• Coordinate Vehicle Updates: Oversee OTA software updates; may require manual flashing to verify resolutions.

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, Automotive Technology, or a related technical field

Tools

Jira

Job description

Rivian Automotive is seeking a highly organized EVOC Triage Engineer to join our Tempe team. The role focuses on rapid triage, tracking, and resolution of fleet issues, blending data analytics with hands-on diagnostics to accelerate vehicle development and reliability growth.

You will diagnose vehicles on-site using CAN tools, coordinate with drivers and engineering, and may travel to remote locations on short notice. A strong EV systems background and Jira proficiency are essential.