EVOC Triage Engineer — Fleet Diagnostics & Swift Resolution

Kett Engineering Corporation; Plymouth (MI); On-site; USD 49,000 - 70,000; Full time

Job summary

Kett Engineering Corporation in Plymouth, MI seeks an EVOC Triage Engineer to triage, track, and drive resolution of fleet issues, accelerating vehicle development. This hands-on role blends data analytics with deep vehicle diagnostics across EV systems.

On-site duties include diagnosing vehicles using CAN tools, managing tickets, and coordinating with drivers, tech teams, and suppliers for rapid root-cause analysis. Some travel may be required.

Qualifications

• Bachelor's degree in a technical field as listed.
• 5+ years hands-on experience in automotive hardware testing.
• Proficiency with Jira for ticketing and tracking.

Responsibilities

• Triage and track new vehicle issues, prioritize and assign tickets.
• Gather logs and feedback from test drivers and document findings.
• Create hardware issue tickets and manage parts routing for analysis.
• Serve as liaison between drivers, workshop and engineering teams.
• Maximize fleet uptime and manage repair tickets end-to-end.
• Coordinate OTA software updates and verify issue resolution.

Skills

Jira

EV knowledge

Diagnostics

Education

Bachelor's degree (Engineering)

Tools

CANalyzer

CAN tools

Job description

Kett Engineering Corporation in Plymouth, MI seeks an EVOC Triage Engineer to triage, track, and drive resolution of fleet issues, accelerating vehicle development. This hands-on role blends data analytics with deep vehicle diagnostics across EV systems.

On-site duties include diagnosing vehicles using CAN tools, managing tickets, and coordinating with drivers, tech teams, and suppliers for rapid root-cause analysis. Some travel may be required.