Permanent* Client Advisor - Orlando Vineland Outlet

Dolce & Gabbana S.r.l.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Dolce & Gabbana Orlando Vineland Outlet is seeking a Client Advisor with a passion for luxury fashion and exceptional client relationships. The role emphasizes delivering outstanding service, building lasting connections with clientele, and contributing to sales goals in a high-end environment.

Ideal candidates have 3+ years in luxury retail and experience with Women’s and Men’s RTW, ready to uphold the brand’s heritage and standards on the shop floor.

Qualifications

• 3+ years of Luxury Retail Sales Experience.
• Experience in Women’s and Men’s RTW apparel.

Responsibilities

• Provide impeccable service and act as brand ambassador to every client.
• Tailor client experiences to exceed expectations and support the team on the shop floor.
• Demonstrate product and brand knowledge; prioritize client interests and achieve monthly targets.
• Use CRM and clientele tools to achieve individual and store goals.
• Monitor and update CRM to build/retain relationships and identify new clients.
• Achieve sales goals and contribute to business growth.
• Source new clients via CRM.
• Maintain long-term relationships with DG loyal clients.
• Support sales policies and initiatives.
• Assist merchandising and shop-floor upkeep.

Skills

Luxury retail sales

Women’s RTW & Men’s RTW

Job description

*Permanent* Client Advisor - Orlando Vineland Outlet

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at ourOrlando Vineland Outlet. The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards.

MISSION

Responsibilities (including, but not limited to):

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools
• Maintaining and building productive long-term relationships with DG loyal clients
• Oversee the organization's sales policies, objectives and initiatives
• Assist in merchandising and maintenance of the shop floor.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Experience in Women’s and Men’s RTW

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.