*Permanent* Client Advisor - Orlando Vineland Outlet

Dolce & Gabbana S.r.l.; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Dolce & Gabbana, Orlando Vineland Outlet, seeks a Client Advisor to deliver exceptional client experiences while achieving store sales goals. The role requires a deep understanding of luxury retail and building lasting client relationships on the shop floor.

You'll demonstrate product knowledge, engage with clients, maintain CRM data, and support merchandising and brand image to uphold Dolce & Gabbana standards. 3+ years in luxury retail preferred.

Qualifications

• 3+ years of luxury retail sales experience.
• Experience in Women’s and Men’s RTW.

Responsibilities

• Provide impeccable service to clients and act as an ambassador of the Dolce & Gabbana brand on the shop floor.
• Tailor the client experience to exceed expectations while supporting the team and ensuring smooth sales ceremonies.
• Demonstrate deep knowledge of products and brand heritage to consistently achieve monthly sales targets.
• Utilize clientele tools and CRM to build and retain relationships and identify new clients.
• Monitor and update CRM data to maintain a strong customer base and identify potential clients.
• Support merchandising and maintain the shop floor to uphold brand image and standards.

Skills

Luxury retail sales

CRM tools

Client relationships

Tools

CRM system

Job description

*Permanent* Client Advisor - Orlando Vineland Outlet

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at ourOrlando Vineland Outlet. The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards.

MISSION

Responsibilities (including, but not limited to):

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools
• Maintaining and building productive long-term relationships with DG loyal clients
• Oversee the organization's sales policies, objectives and initiatives
• Assist in merchandising and maintenance of the shop floor.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Experience in Women’s and Men’s RTW

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.