Events Tech Client Support & Training (Hybrid)

Momentive Events, Inc.; East Norriton Township (Montgomery County); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote Work Flexibility

401(k) with company match

Flexible PTO

Parental Leave

Job summary

Momentive Software is seeking a Client Support Specialist in Events Technology to serve as the frontline resource for clients using our events technology and AV systems. This hybrid role combines remote technical support, periodic onsite training, and in-office equipment testing to ensure a seamless experience before, during, and after events.

The ideal candidate has 1–3 years in a technical support or client-facing role, strong troubleshooting skills, and excellent communication.

Qualifications

• 1–3 years in a technical support or client-facing tech role.
• Familiarity with AV systems or events tech.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication; ability to explain tech to non-technical clients.

Responsibilities

• Remote client support via phone, email, and ticketing systems.
• Onsite client training and material development.
• In‑office equipment testing and QA ahead of deployments.
• Escalation to internal teams when necessary and follow-through to resolution.

Skills

Technical support

Troubleshooting

Client-facing communication

Remote diagnosis

Travel willingness

Tools

Zendesk

Salesforce

HubSpot

Job description

Momentive Software is seeking a Client Support Specialist in Events Technology to serve as the frontline resource for clients using our events technology and AV systems. This hybrid role combines remote technical support, periodic onsite training, and in-office equipment testing to ensure a seamless experience before, during, and after events.

The ideal candidate has 1–3 years in a technical support or client-facing role, strong troubleshooting skills, and excellent communication.