Entry-Level AV Support Specialist (Hybrid/Events)

Consulting Solutions; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Consulting Solutions is seeking an entry-level AV support technician in Durham, NC to set up and test AV for conference rooms and events. You will provide on-site and remote day-of support for in-room, virtual, and hybrid meetings, assisting presenters with audio, video, and screen sharing.

The role requires less than 1 year of AV experience, strong communication, and the ability to lift up to 50 lbs. Familiarity with Teams/Zoom and basic troubleshooting is essential.

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
• Familiarity with conferencing platforms (Teams, Zoom, Webex) and basic PC/Mac troubleshooting.

Responsibilities

• Set up and test AV equipment for conference rooms and event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, adapters).
• Provide on-site and remote day-of support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues and escalate complex problems as needed.
• Support users on collaboration platforms (Teams, Zoom) including meeting start-up, joining, and content sharing.
• Maintain AV inventory and ensure equipment is charged, labeled, cleaned, and stored properly.
• Conduct routine room readiness checks and basic configuration updates; report recurring issues to improve reliability.
• Track incidents and resolutions in a ticketing system; document steps and follow-up actions.
• Support live streams and recordings, including camera setup and audio checks.
• Follow safety practices for lifting and cable management; keep work areas neat and professional.
• Deliver excellent customer service and communicate clearly under time pressure.

Skills

Customer service

Clear communication

Physical ability

Education

High school diploma or GED

Job description

Consulting Solutions is seeking an entry-level AV support technician in Durham, NC to set up and test AV for conference rooms and events. You will provide on-site and remote day-of support for in-room, virtual, and hybrid meetings, assisting presenters with audio, video, and screen sharing.

The role requires less than 1 year of AV experience, strong communication, and the ability to lift up to 50 lbs. Familiarity with Teams/Zoom and basic troubleshooting is essential.