Events Sales & Operations Lead (Chicago)

Workbox; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

401(k) plan

Generous PTO

Professional development

Job summary

Workbox, a national workspace operator, is seeking a full-time Events Sales Manager to lead operational delivery and drive revenue for Chicago-based events. You will act as primary client contact post-booking, coordinating timelines, catering, AV, and venue logistics.

Based on-site in Chicago, you will collaborate with Sales, Marketing and property teams, support national meeting room sales, and help grow a scalable events program with a hands-on, client-focused approach.

Qualifications

• 2-3 years of experience in events, hospitality, sales, customer service, venue operations, or a related client-facing role
• Bachelor's degree in Hospitality Management, Event Management, Business Administration, Communications, or a related field
• Strong customer service, written communication, and verbal communication skills
• Highly organized with strong attention to detail and the ability to manage multiple events, deadlines, and priorities at the same time
• Comfortable balancing operational responsibilities with sales activity and revenue expectations
• Confident communicating with clients, property management teams, vendors, and internal stakeholders
• Ability to take ownership, make sound day-to-day decisions, and elevate issues appropriately
• Working in CRM platforms and maintaining accurate records and reporting
• Hands-on approach and willingness to actively support event setup, execution, troubleshooting, and breakdown activities
• Flexibility to work evening events as needed. Weekend availability may be required in the future if Workbox expands weekend event operations

Responsibilities

• Take ownership of event coordination once an event is signed and paid, becoming the primary client contact from handoff through event execution
• Manage all final event details including timelines, room and floor-plan setup, catering coordination, AV needs, guest lists, certificates of insurance, building access, vendor arrival, and final client confirmations
• Coordinate post-booking event modifications, including additional time, services, or other approved adjustments
• Maintain event checklists, documentation, calendars, client templates, venue information, and other operational tools in partnership with the Director of Events
• Ensure event and sales data are accurately recorded and maintained within CRM platforms and other internal systems
• Support post-event information gathering, including client feedback, review opportunities, and repeat-business opportunities in partnership with the Director of Events
• Keep the Director of Events informed and included where appropriate, while independently managing routine client questions and coordination needs

Skills

Sales experience

Event coordination

Customer service

CRM

Education

Bachelor's degree in Hospitality Management or related

Tools

CRM systems

Event management software

Job description

Workbox, a national workspace operator, is seeking a full-time Events Sales Manager to lead operational delivery and drive revenue for Chicago-based events. You will act as primary client contact post-booking, coordinating timelines, catering, AV, and venue logistics.

Based on-site in Chicago, you will collaborate with Sales, Marketing and property teams, support national meeting room sales, and help grow a scalable events program with a hands-on, client-focused approach.