Events IT & AV Support Specialist

Hudson Valley Lighting Group; Village of Wappingers Falls (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Disability insurance

Paid time off

401(k) with employer match

Job summary

Hudson Valley Lighting Group is seeking a well-rounded IT Support & Tradeshow Technology Specialist to provide Tier 2 end-user support and own the technology operations for the company’s tradeshows, including on-site AV setup and live-event tech support.

Based in Wappingers Falls, NY, the role requires strong troubleshooting, customer service, and organizational skills, plus the ability to travel to Las Vegas, Dallas, and High Point, NC for events.

Qualifications

• 3+ years of Help Desk, desktop support, or IT-related experience.
• Strong customer service, written communication, and troubleshooting skills.
• Attention to detail and ownership mindset.
• Working knowledge of Windows, OSX, Microsoft 365, hardware, printers, networking, VPN, and wireless support.
• Ability to travel to multiple annual tradeshows and work extended event hours.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, printers, Microsoft 365, user accounts, mobile devices, and network connectivity.
• Own tickets through resolution, maintain clear notes, and elevate complex issues appropriately.
• Support onboarding, workstation deployment, equipment setup, inventory, and access requests.
• Troubleshoot Windows and OSX devices, common business applications, VPN, wireless, and peripheral issues.
• Deliver responsive, professional customer service to technical and non-technical users.
• Create and maintain SOPs, technical documentation, and repeatable support processes.
• Serve as the primary IT resource for company tradeshows and showroom events.
• Installs, tests, and operates audio and video equipment for live events, meetings, or permanent installations.
• Coordinate with showroom ISPs and venue technology teams to confirm reliable internet and network connectivity.
• Provide direct, responsive onsite technical support to sales staff, executives, and other attendees throughout each event.

Skills

Customer service

Troubleshooting

End-user support

On-site support

Communication

Time management

Tools

Windows

macOS

Microsoft 365

Printers

VPN

Networking

Job description

Hudson Valley Lighting Group is seeking a well-rounded IT Support & Tradeshow Technology Specialist to provide Tier 2 end-user support and own the technology operations for the company’s tradeshows, including on-site AV setup and live-event tech support.

Based in Wappingers Falls, NY, the role requires strong troubleshooting, customer service, and organizational skills, plus the ability to travel to Las Vegas, Dallas, and High Point, NC for events.