Events & Experiences Manager — Hybrid + Flexible Schedule

Rook Room LLC; Des Moines (IA); Hybrid; USD 50,000 - 72,000; Full time

Benefits offered by this job

Flexible scheduling

Hybrid work

50% discount on food and non-alcoholic

One free non-alcoholic drink per shift

10% off retail discount

Free staff membership

Participation in events you plan

Job summary

Rook Room LLC in Des Moines, IA is seeking an Events & Experiences Manager to coordinate ticketed, semi-private, and private events and experiences. You will manage administration, planning, logistics, and post-event tracking, serving as the main contact for rental clients and attendees.

You will collaborate with the management team to ensure events are well planned, staffed, and executed, while supporting branding and partnerships for major events like Treasure Quest.

Qualifications

• 2+ years of event management experience and 2+ years of customer service experience.
• May be asked to lift up to 50 pounds.
• Must be able to work evenings and weekends based on the upcoming event schedule.
• Must have reliable transportation to and from the Rook Room Game Lounge & Cafe and booked venues around Central Iowa.

Responsibilities

• Serves as the first point of contact for client and customer requests for private, semi-private, and ticketed events.
• Communicates event staffing needs and roles to the General Manager.
• Owns logistics for all events and experiences including venue specifics, equipment, decor, and materials.
• Develops strategy and feasibility around new events and large-scale initiatives.
• Executes on-site event logistics, setup, teardown, and flow for multiple events per week.
• Tracks financial and logistical successes and improvements throughout the events lifecycle.
• Completes post-event documentation and success tracking.
• Sets up and monitors event ticketing and registrations.
• Owns contracting and invoicing for private rentals and off-site events.

Skills

Event management

Customer service

Communication

Excel

Budgeting

Tools

Reservation system

Job description

Rook Room LLC in Des Moines, IA is seeking an Events & Experiences Manager to coordinate ticketed, semi-private, and private events and experiences. You will manage administration, planning, logistics, and post-event tracking, serving as the main contact for rental clients and attendees.

You will collaborate with the management team to ensure events are well planned, staffed, and executed, while supporting branding and partnerships for major events like Treasure Quest.