Events Customer Service

Launch 513; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily one-on-one training

Weekly team outings

Financial literacy training

Leadership development opportunities

Job summary

A client-focused organization in Cincinnati is seeking a Customer Service Representative to assist customers with service inquiries and product education. This role includes participating in face-to-face events with major clients and requires strong communication skills. Ideal candidates should have experience in customer service and be able to create positive interactions. Join a dynamic team with opportunities for mentorship and career progression.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Must be 18 years of age or older.
• No felonies within the last 7 years.

Responsibilities

• Handle customer inquiries and complaints.
• Help with subscribing customers for long-term services.
• Provide information about the products and services.

Skills

Customer service experience

Fluent English

Ability to build rapport

Multitasking

Positive demeanor

Communication skills

Job description

We are seeking a Customer Service Representative to join our team!
You will be responsible for helping customers by providing products, educating on service information, and raising awareness and brand exposure.

The role will entail participating in and curating face-to-face events for our clients (mall, pop-up, big-box retail, etc.), which range from Forbes Fortune 1 to Forbes Fortune 60 companies and some of the world's largest nonprofit/charitable organizations.

Position duties:

• Handle customer inquiries and complaints
• Help with subscribing customers for long-term services
• Upgrade existing customers/subscribers
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Position Requirements:

• Previous experience in customer service, sales, or related fields
• Speak English fluently
• 18 years of age or older
• No felonies within the last 7 years
• Must be able to legally work in the U.S.A (CPT/OPT acceptable)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

We understand everyone has their own learning curve and we design an employee development program that ensures everyone can learn, grow, and apply our systems and tools at a pace that pushes their comfort zone and helps them become the best version of themselves.

• We provide daily one-on-one training and mentorship from our top management and clients to ensure the best results and development.
• Weekly team outings for networking purposes
• High-energy environment with leadership development
• Financial literacy training
• Fast upward mobility and progression opportunities