Customer Support Representative

Valora Rise; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Travel opportunities to live events

Team-oriented culture

Advancement opportunities in CX and e»

Exposure to national brands

Career growth

Job summary

Valora Rise in Cincinnati, OH is hiring a Customer Support Representative for a full-time, in-person role. You will greet guests, listen to needs, and guide customers to solutions that fit their goals while representing exciting, high-profile brands.

You’ll join a fast-paced, supportive team, work toward clear advancement in customer experience and events, and enjoy competitive pay, benefits, travel to live events when applicable, and a fun, collaborative culture.

Qualifications

• 1–3 years of experience in customer service, hospitality, events, or related field
• Strong communication skills (written and verbal)
• Ability to think on feet and stay composed under pressure
• Organized, detail-oriented and dependable
• Positive attitude and team-first mindset

Responsibilities

• Listen to customer needs and recommend products, upgrades, or solutions
• Answer questions about pricing and services with confidence and clarity
• Meet and exceed individual and team performance goals
• Stay knowledgeable about client products and promotions
• Represent our company with professionalism and enthusiasm

Skills

Customer service

Communication

Team player

Organized

Detail-oriented

Job description

Job Title: Customer Support Representative

Job Type: Full-Time

Join a Growing Team!

Are you a people-person who thrives in a fast-paced, energetic environment? Do you love connecting with others and making their day better? If you’re looking for a full-time opportunity with growth potential, we’d love to meet you.

We’re expanding our team and looking for a motivated Customer Support Representative (CSR) to help us create exceptional customer experiences while representing exciting, high-profile brands.

About the Role

As a CSR, you’ll be the face of our organization—meeting customers in person, answering questions, and helping them find solutions that truly fit their needs. You’ll play a key role in driving growth while ensuring every interaction is positive, informative, and memorable.

If you enjoy working with people, hitting goals, and being part of a supportive team, this role is for you.

What You’ll Do

• Listen to customer needs and recommend products, upgrades, or solutions
• Answer questions about pricing and services with confidence and clarity
• Meet and exceed individual and team performance goals
• Stay knowledgeable about client products and promotions
• Represent our company with professionalism and enthusiasm

What We’re Looking For

• 1–3 years of experience in customer service, hospitality, events, or a related field
• Strong communication skills (written and verbal)
• Ability to think on your feet and stay composed under pressure
• Organized, detail-oriented, and dependable
• Positive attitude and team-first mindset

Why Join Us?

• Competitive pay and benefits
• Opportunities to travel to live events (when applicable)
• Fun, collaborative team culture
• Clear advancement opportunities in customer experience and events
• Exposure to exciting, nationally recognized brands
• A chance to grow your career