Events Coordinator

Michaels Stores; Trenton (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking an Events Coordinator to plan and facilitate engaging events, including children's birthday parties, within their Trenton store. The role involves delivering excellent customer service, managing event logistics, and ensuring a fun atmosphere for guests. Ideal candidates will possess strong communication skills, experience in retail, and a passion for working with children.

Qualifications

• Experience working with children and managing children’s events is preferred.
• Ability to handle stress and interact effectively with guests and co-workers.

Responsibilities

• Plan and manage multiple events simultaneously, including children’s birthday parties.
• Deliver friendly customer service and assist customers with their shopping needs.
• Complete operational tasks such as truck unloads and merchandise duties.

Skills

Energetic and enthusiastic personality

Excellent people skills

Strong communication skills

Organizational skills

Creative problem-solving skills

Education

Retail and customer service experience

Job description

Join to apply for the Events Coordinator role at Michaels Stores

Store - TRENTON-HAMILTON, NJ

Plan, coordinate, and facilitate events (including kids' birthday parties) within a Michaels store to provide a fun, engaging, and stress-free experience for guests. Deliver friendly customer service by assisting customers with their shopping needs and ensuring a fast checkout process. Complete operational tasks such as truck unloads, merchandise duties, and maintaining store recovery standards to uphold our Brand Promises.

Event Coordination

• Plan and manage multiple events simultaneously, including children’s birthday parties and craft classes.
• Create a fun and creative environment for clients of all ages, from 4 to 94+.
• Demonstrate and instruct craft projects, perform face painting, and other activities.
• Coordinate additional party features like goody bags and balloons according to company standards.
• Communicate effectively with clients and team members about events.
• Handle administrative tasks such as email correspondence, phone calls, and paperwork.
• Adjust event plans based on client feedback and needs.
• Develop backup or emergency plans as necessary.
• Ensure client satisfaction with scheduled events.
• Maintain cleanliness and safety standards; set up, clean up, and break down after each event.

Customer Experience

• Assist customers in locating products and providing solutions.
• Ensure a quick and friendly checkout experience.
• Promote and enroll customers in Rewards programs and Private Label Credit Cards.
• Educate customers about Voice of Customer (VOC) surveys.
• Support Omni-channel processes, including BOPIS and SFS.
• Participate in truck unloading, stocking, and planogram duties.
• Maintain merchandise recovery and store in-stock levels.
• Support shrink and safety programs.
• Follow SOPs and company policies to ensure legal and operational compliance.
• Interact respectfully with others, promote a positive image, and serve as a role model.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleanliness activities.

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• Ability to handle stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience working with children and managing children’s events.
• Strong communication skills (written, verbal, nonverbal) and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and customer service experience required.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Mobility throughout the store.
• Regular bending, lifting, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves with ladders.
• Work involves outdoor and indoor activities, including some nights, weekends, and early mornings.

The position offers a total base pay range of $15.49 - $17.90.

Michaels is committed to inclusion and providing reasonable accommodations for applicants with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.