Events Coordinator

mcrhotels.com; Des Plaines (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an enthusiastic Events Coordinator to join their dynamic team. This entry-level role offers a unique opportunity to work in a vibrant hotel environment, where you will engage with guests and ensure their satisfaction. You will be responsible for managing group bookings, supporting events, and contributing to the overall success of the hotel. With a focus on teamwork and excellent service, this position is perfect for someone eager to grow in the hospitality field. Enjoy competitive benefits and a chance to advance your career in a supportive atmosphere.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health insurance

Dental insurance

Vision insurance

Qualifications

• Positive attitude and eagerness to learn.
• Strong communication skills and ability to influence.

Responsibilities

• Respond to group inquiries and manage bookings.
• Provide support and sales insights for events.
• Prepare reports for revenue and sales teams.

Skills

Sales experience in hospitality

Strong verbal communication

Attention to detail

Ability to influence and negotiate

Ability to manage multiple tasks

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Join to apply for the Events Coordinator role at MCR Hotels.

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SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Maintain strong knowledge of all features of the hotel and amenities.
• Events: Support for all groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service and the approved greeting.
• Teamwork & Communication: Communicate clearly, honestly, and professionally.
• Can Do Attitude & Collaboration: Willing to stretch beyond traditional roles to meet guest and business needs.

SECTION TWO: Sales + Service Coordinator Role

The Sales + Service Coordinator plays a vital role in our sales team, connecting meaningfully with clients and contributing to their satisfaction and loyalty.

Responsibilities

• Respond promptly to group inquiries and requests.
• Manage group bookings in hotel systems.
• Show rooms and give tours to walk-in clients.
• Create and distribute flyers for events.
• Oversee group blocks and rooming lists, ensuring accuracy.
• Handle billing, payments, and related tasks.
• Prepare reports for revenue and sales teams.
• Assist with meeting room scheduling and service.
• Order and manage sales amenities and supplies.
• Provide support and sales insights.
• Perform other duties as assigned.

SECTION THREE: Qualifications & Requirements

Qualifications

• Positive attitude and eagerness to learn.
• Sales experience in hospitality or related fields.
• Strong verbal and written communication skills.
• Ability to influence, negotiate, and provide friendly service.
• Ability to work independently and manage multiple tasks.
• Attention to detail, organization, and meeting deadlines.

Physical Demands & Environment

Must be able to:

• Stand or remain stationary for long periods.
• Operate computers, do data entry, and handle objects.
• Inspect details visually at close and long range.
• Walk around the property for tours.

Some travel may be required. The environment is moderate noise with communication among staff and guests.

Language & Reasoning Skills

Must be able to:

• Read, write, and communicate effectively in English.
• Interpret documents, safety rules, and manuals.
• Write reports and correspondence in proper format.
• Speak effectively in English before groups.
• Interpret business records and reports.

Note: This description does not cover all duties. Employees may be asked to perform other job-related tasks. Reasonable accommodations will be provided for qualified individuals with disabilities. The company reserves the right to assign additional duties. This is an at-will employment relationship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 rooms across 37 states and 106 cities.
• Over 7,000 team members operating under various hotel brands.
• Recognized as an innovative leader in travel and hotel development awards.

What We Offer

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities
• Health, dental, and vision insurance (after 30 days for full-time)

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Real Estate and Equipment Rental Services