Events & Conference Services Coordinator

HEI Hotels; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Discounted parking

Subsidized TRAX passes

401(k) savings plan with matching

Hotel room discount programs

YouDecide benefits

Job summary

HEI Hotels and Resorts is seeking a guest services/administrative professional in Salt Lake City to handle calls, inquiries, and event-related typing tasks. You will manage correspondence, file contracts, and coordinate with multiple departments to ensure guest satisfaction.

The role requires typing proficiency, strong communication, and a customer-focused approach in a fast-paced hotel environment. Local candidates preferred with hotel experience.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Ability to input information accurately into a computer using Microsoft Office Suite.
• Typing proficiency at a minimum of 75 wpm.
• Ability to follow written and/or verbal instructions.
• Ability to stand or sit and perform essential duties for the shift with accommodation as needed.
• Maintain filing systems and handle contracts and correspondence daily.
• Strong verbal and written communication skills and adaptable tone for different audiences.

Responsibilities

• Answer incoming telephone calls and complete lead forms for inquiries.
• Ensure no leads are abandoned and return calls within four hours.
• Communicate requests to appropriate departments.
• Type banquet event orders and convention resumes with cover letters.
• Type thank you letters and comment cards.
• Prepare outgoing correspondence and mail brochures as requested.
• Maintain filing system per HEI Hotels and Resorts standards.
• File contracts and daily correspondence.
• Pull trace cards and files daily.
• Be available to work on a regular basis and comply with attendance rules.

Skills

Customer service

Patience and diplomacy

Effective verbal and written comms

Typing 75 wpm

Attention to detail

Tools

Microsoft Office Suite

Job description

HEI Hotels and Resorts is seeking a guest services/administrative professional in Salt Lake City to handle calls, inquiries, and event-related typing tasks. You will manage correspondence, file contracts, and coordinate with multiple departments to ensure guest satisfaction.

The role requires typing proficiency, strong communication, and a customer-focused approach in a fast-paced hotel environment. Local candidates preferred with hotel experience.