Conference Services Assistant

Hei Hotels Inc.; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Discounted parking

Subsidized TRAX passes

401(k) savings plan with matching

Hotel room discount programs

YouDecide benefits

Job summary

HEI Hotels and Resorts is seeking a guest services/administrative professional in Salt Lake City to handle calls, inquiries, and event-related typing tasks. You will manage correspondence, file contracts, and coordinate with multiple departments to ensure guest satisfaction.

The role requires typing proficiency, strong communication, and a customer-focused approach in a fast-paced hotel environment. Local candidates preferred with hotel experience.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Ability to input information accurately into a computer using Microsoft Office Suite.
• Typing proficiency at a minimum of 75 wpm.
• Ability to follow written and/or verbal instructions.
• Ability to stand or sit and perform essential duties for the shift with accommodation as needed.
• Maintain filing systems and handle contracts and correspondence daily.
• Strong verbal and written communication skills and adaptable tone for different audiences.

Responsibilities

• Answer incoming telephone calls and complete lead forms for inquiries.
• Ensure no leads are abandoned and return calls within four hours.
• Communicate requests to appropriate departments.
• Type banquet event orders and convention resumes with cover letters.
• Type thank you letters and comment cards.
• Prepare outgoing correspondence and mail brochures as requested.
• Maintain filing system per HEI Hotels and Resorts standards.
• File contracts and daily correspondence.
• Pull trace cards and files daily.
• Be available to work on a regular basis and comply with attendance rules.

Skills

Customer service

Patience and diplomacy

Effective verbal and written comms

Typing 75 wpm

Attention to detail

Tools

Microsoft Office Suite

Job description

About Us

Experience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors. Located across from The Salt Palace Convention Center and a block from TRAX, we're at the epicenter of exciting conventions and group events. This fast-paced environment provides a dynamic and rewarding workplace.

• health insurance (medical, dental, vision)
• discounted parking
• subsidized TRAX passes

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• discounts through our 'YouDecide' and Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.

Essential Duties and Responsibilities

• Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests.
• Ensure no leads are abandoned and all calls are returned promptly (generally within four hours).
• Communicate requests to appropriate departments.
• Type all banquet event orders and convention resumes with appropriate cover letters.
• Type thank you letters and comment cards.
• Prepare all outgoing correspondence for mailing and file copies.
• Mail catering and wedding brochures as requested.
• Maintain filing system according to HEI Hotels and Resorts standards.
• File contracts and correspondence daily.
• Daily pull of trace cards and files.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite software.
• Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.
• Ability to follow written and/or verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Equal Opportunity Employment

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.