Events & Catering Manager — Weddings & Groups

MPI San Diego Chapter (MPISD); Elkhart Lake (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Resort-wide discounts

Flexible scheduling

Opportunities for advancement

Job summary

The Osthoff Resort & Spa in Elkhart Lake, WI seeks a Meeting & Event Manager to drive group catering opportunities, including weddings, and optimize revenue through strategic event execution on-site.

This role coordinates across the banquet department and resort operations to deliver warm, hospitable service in a fast-paced environment, ensuring events run smoothly and meet client expectations.

Qualifications

• Minimum 2 years’ experience in event planning or conference services.
• Excellent organizational, communication, and problem-solving skills.
• Proficient in event management software and Microsoft Office.
• Ability to work independently and as part of a team.
• Detail-oriented, proactive with strong leadership abilities.
• Flexible schedule including some weekends and evenings.
• Ability to learn quickly and accurately.

Responsibilities

• Handle catering inquiries via phone, walk-ins, and emails and finalize group, catering and in-house business.
• Serve as the main contact for weddings and coordinate all event details with couples, tastings, rehearsals, ceremonies, receptions, and vendors.
• Develop and implement comprehensive catering agreements and estimates.
• Create BEOs (Banquet Event Orders) and secure signatures within required timelines.
• Prospect and network for new catering opportunities; track leads in Delphi.
• Maintain accurate and organized catering sales files and notes.
• Communicate service needs to other departments and distribute resumes to resort teams.
• Collaborate with departments to help clients execute their event visions and drive revenue.
• Identify upselling opportunities to maximize revenue from each group.
• Recommend areas for profit improvement to the Director and support marketing to attract event business.
• Ensure bookings meet revenue plans with healthy space ratios.
• Design, develop, and sell creative catered events and design room layouts for clients.
• Assist the sales team with estimates or site inspections to close group business.
• Maintain knowledge of market trends, customers, and competition and complete required reporting.
• Conduct walk-in tours and pre-con meetings, attend management meetings as needed.
• Perform tasks supporting client schedules and revenue achievement, including night or weekend appointments.
• Build relationships and provide exemplary customer service to drive satisfaction and loyalty.
• Complete other duties as assigned by resort leaders.
• Dissemination of the resort’s values, mission, vision and culture.

Skills

Organizational skills

Communication skills

Problem-solving

Event management software

Microsoft Office

Time management

Education

HS Diploma/Equivalent

Job description

The Osthoff Resort & Spa in Elkhart Lake, WI seeks a Meeting & Event Manager to drive group catering opportunities, including weddings, and optimize revenue through strategic event execution on-site.

This role coordinates across the banquet department and resort operations to deliver warm, hospitable service in a fast-paced environment, ensuring events run smoothly and meet client expectations.