Events and Programs Assistant

sjsustudentunion; San Jose (CA); On-site; USD 21,000 - 26,000; Part time

Job summary

The Student Union, Inc. at San Jose State University is seeking an Events and Programs Assistant to help plan, organize, and execute campus-wide events, including equipment setup and participant supervision.

Under supervision of the Manager of Events and Programs, you will provide customer service, enforce policies, attend staff meetings, and contribute to program assessment while fostering an inclusive environment.

Qualifications

• Strong customer service skills and a welcoming demeanor.
• Ability to communicate clearly with diverse staff and attendees.
• Comfortable working in a fast-paced events environment.
• Awareness of safety protocols and incident reporting.

Responsibilities

• Assist in planning and execution of campus-wide events, including setup/teardown and check-in processes.
• Provide inclusive, welcoming customer service for attendees.
• Communicate effectively with staff and patrons.
• Enforce facility rules, regulations, policies, and procedures.
• Be familiar with emergency protocols and participate in drills/procedures.
• Attend meetings for the internal Events and Programs committee.
• Complete a self-evaluation each semester as required.
• Attend scheduled staff meetings and trainings, and workshop camps.
• Support the Information Center by working at least 1 Information Center shift per week.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Teamwork

Safety awareness

Job description

Position Overview

The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

Under the direct supervision of the Manager of Events and Programs, the Events and Programs Assistant supports the planning, organization, execution, and assessment of campus-wide events, ensuring smooth operations through tasks such as equipment set-up, customer service, and facility supervision. This role fosters an inclusive environment, enforces policies, and participates in meetings, training, and additional duties as needed.

Essential Functions and Tasks

• Assist in the planning, organization, and execution of campus-wide events and activities including but not limited to, loading/unloading, set-up/tear down of equipment, check-in process, safety awareness, accident reporting, supervision of facilities and participants, general clean up, and handling complaints/suggestions
• Build an inclusive, welcoming environment while providing excellent customer service for attendees of Student Union events and programs
• Communicate effectively with all staff and patrons
• Enforce facility rules, regulations, policies, and procedures
• Knowledge of and participation in emergency protocols and procedures
• Sit on and attend meetings for one committee internal to the Events and Programs team
• Complete a self-evaluation each semester
• Attend scheduled staff meetings, training sessions and workshop camps
• Support the Information Center by working at least 1 Information Center shift per week
• Perform additional duties as assigned