Events Account Manager

Navan; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Parental leave

Commuter benefits

Healthcare

Flexible Vacation

Health and Wellness

Pet Friendly

Job summary

Navan is seeking an Events Account Manager to drive revenue by maximizing client value from Navan’s corporate events and group travel solutions. You will develop deep client relationships, ensure smooth onboarding, and maximize platform adoption across event programs and strategies.

The role requires leading renewals, upsells, and multi-department collaboration to scale revenue. You will travel to client sites for onsite engagement and executive reviews, building trusted advisor relationships

Qualifications

• 5 years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment.
• Bachelor's degree or equivalent practical experience.
• Strong presentation and relationship-building skills tailored to diverse stakeholder levels.

Responsibilities

• Drive post-sales success for accounts by ensuring events sold by pre-sales are booked through Navan Events and revenue is realized.
• Own individual event renewals and cross-sell/upsell services across Navan Events lines of business.
• Travel to customer sites and key corporate events to support execution and executive reviews.
• Build executive sponsorship from event planners to C-level executives.
• Collaborate with Product, Support, and Operations to surface client requirements.

Skills

Strategic & Analytical Skills

Communication

Track Record

Mindset

Education

Bachelor's degree or equivalent

Job description

• As an Events Account Manager at Navan, your mission is to drive revenue by maximizing the value clients derive from Navanʼs corporate events and group travel solutions
• You will act as a trusted advisor, building deep client relationships to ensure seamless onboarding, optimized platform engagement, and comprehensive management of their event programs and event strategy
• You will own individual event renewals and cross-sell and upsell services across the Navan Events lines of business. This highly visible role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale core revenue
• You are joining a fast-paced, high-growth environment where innovation is continuous, passion drives results, and adaptability is key
• Manage Post-Sales Relationships: Drive post-sales success for accounts by ensuring any events sold by pre-sales are booked through Navan Events and estimated revenue is realised
• Build Executive Sponsorship: Establish trusted advisor relationships from event planners and program admins up to C-level executives
• Maximize Platform Adoption: Work with clients to direct all of their smaller event logistics programs through the Navan platform
• Exceed Revenue Targets: Retain existing event revenue, secure events renewals, and execute upsell/cross-sell opportunities across new departments, use cases, and geographies
• Cultivate Account Champions: Broaden internal networks within client organizations to secure multi-level sponsorship
• Cross-Functional Alignment: Partner with Product, Support, and Operations teams to surface client requirements and improve event-specific platform features
• Maintain Subject Matter Expertise: Master Navanʼs event management tools, group travel workflows, and competitive market positioning
• Onsite Engagement: Travel to customer sites and key corporate events as necessary to support execution and executive reviews
• Strategic Meetings Management: For certain strategic clients use data from the online platform events data to work with the client to contract all meetings & events being booked with Navan

Benefits

• Parental leave
• Commuter benefits
• Healthcare
• Flexible Vacation
• Health and Wellness
• Fuel for Connection
• Pet Friendly
• IATAN (travel-related discounts)
• 401k (retirement plan)
• Connectivity Allowance
• Learning & Development

Strategic & Analytical Skills: Ability to leverage data to demonstrate event ROI, solve complex client challenges, and prioritize key growth initiatives Experience: 5 years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment, preferably with exposure to corporate events, meeting management, or travel tech Communication: Exceptional presentation and relationship-building skills tailored to diverse stakeholder levels Track Record: Proven history of meeting or exceeding retention, adoption, and expansion quotas Mindset: A proactive, high-energy self-starter with strong EQ, adaptability, and a commitment to customer delight Education: Bachelorʼs degree or equivalent practical experience