Events Account Manager

TripActions; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Navan seeks an Events Account Manager in Austin, TX to drive post-sales success and maximize value from our events and group travel solutions. You will own renewals, coordinate cross-sell opportunities, and partner with Sales, Product, Finance, Operations, and executives to scale revenue.

You'll build trusted advisor relationships from event planners to C-suite, drive platform adoption across client programs, and travel to client sites for on-site engagement and executive reviews as needed.

Qualifications

• 5+ years in account management or sales in SaaS or events.
• Track record of meeting retention, adoption, and expansion quotas.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Manage post-sales relationships and ensure events booked through Navan.
• Build executive sponsorship from planners to C-suite.
• Maximize platform adoption across client programs.
• Exceed revenue targets with renewals and upsell opportunities.
• Collaborate cross-functionally with Product, Support, and Ops.
• Travel to customer sites for on-site support.
• Leverage data to demonstrate event ROI and strategy.

Skills

Account Management

Customer Success

Sales

Education

Bachelor's degree

Job description

Events Account Manager

Location: Austin, TX

Department: Sales

As an Events Account Manager at Navan, your mission is to drive revenue by maximizing the value clients derive from Navanʼs corporate events and group travel solutions. You will act as a trusted advisor, building deep client relationships to ensure seamless onboarding, optimized platform engagement, and comprehensive management of their event programs and event strategy. You will own individual event renewals and cross-sell and upsell services across the Navan Events lines of business. This highly visible role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale core revenue.

You are joining a fast-paced, high-growth environment where innovation is continuous, passion drives results, and adaptability is key.

What Youʼll Do

• Manage Post-Sales Relationships: Drive post-sales success for accounts by ensuring any events sold by pre-sales are booked through Navan Events and estimated revenue is realised.
• Build Executive Sponsorship:Establish trusted advisor relationships from event planners and program admins up to C-level executives.
• Maximize Platform Adoption: Work with clients to direct all of their smaller event logistics programs through the Navan platform.
• Exceed Revenue Targets: Retain existing event revenue, secure events renewals, and execute upsell/cross-sell opportunities across new departments, use cases, and geographies.
• Cultivate Account Champions:Broaden internal networks within client organizations to secure multi-level sponsorship.
• Cross-Functional Alignment: Partner with Product, Support, and Operations teams to surface client requirements and improve event-specific platform features.
• Maintain Subject Matter Expertise: Master Navanʼs event management tools, group travel workflows, and competitive market positioning.
• Onsite Engagement: Travel to customer sites and key corporate events as necessary to support execution and executive reviews.
• Strategic Meetings Management: For certain strategic clients use data from the online platform events data to work with the client to contract all meetings & events being booked with Navan.

What Weʼre Looking For

• Experience: 5 years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment, preferably with exposure to corporate events, meeting management, or travel tech.
• Track Record: Proven history of meeting or exceeding retention, adoption, and expansion quotas.
• Strategic & Analytical Skills: Ability to leverage data to demonstrate event ROI, solve complex client challenges, and prioritize key growth initiatives.
• Communication: Exceptional presentation and relationship-building skills tailored to diverse stakeholder levels.
• Mindset: A proactive, high-energy self-starter with strong EQ, adaptability, and a commitment to customer delight.
• Education: Bachelorʼs degree or equivalent practical experience

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

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