Events Account Manager

TripActions; Palo Alto (CA); On-site; USD 158,000 - 193,000; Full time

Job summary

Navan, part of TripActions, seeks an Events Account Manager in the Bay Area to drive post-sales revenue and expand client programs. You will own event renewals, cross-sell services, and collaborate with executive sponsors to optimize Navan's event solutions.

You will travel to client sites as needed and work with cross-functional teams to enhance platform features and reporting. Strong communication and analytics are essential.

Qualifications

• 5+ years in Account Management, Customer Success, or Sales in a fast-growing SaaS or events environment.
• Experience with corporate events, meeting management, or travel tech is preferred.
• Strong analytical skills and ability to demonstrate event ROI.

Responsibilities

• Manage post-sales relationships and drive revenue from renewals and cross-sell.
• Build executive sponsorship from planners to C-level executives.
• Maximize platform adoption by routing programs through Navan platform.
• Exceed revenue targets through renewals and upsell across departments and geographies.
• Travel to customer sites for on-site engagements and executive reviews.
• Collaborate with Product, Support, and Operations to surface client needs.
• Maintain subject-matter expertise on Navan's event tools and group travel workflows.
• Strategic meetings management for select clients using platform data.

Skills

Account management

Sales

Customer success

SaaS

Data-driven

Education

Bachelor's degree

Job description

Events Account Manager

Location: Palo Alto, CA or San Francisco, CA

Department: Sales

As an Events Account Manager at Navan, your mission is to drive revenue by maximizing the value clients derive from Navanʼs corporate events and group travel solutions. You will act as a trusted advisor, building deep client relationships to ensure seamless onboarding, optimized platform engagement, and comprehensive management of their event programs and event strategy. You will own individual event renewals and cross-sell and upsell services across the Navan Events lines of business. This highly visible role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale core revenue.

You are joining a fast-paced, high-growth environment where innovation is continuous, passion drives results, and adaptability is key.

What Youʼll Do

• Manage Post-Sales Relationships: Drive post-sales success for accounts by ensuring any events sold by pre-sales are booked through Navan Events and estimated revenue is realised.
• Build Executive Sponsorship: Establish trusted advisor relationships from event planners and program admins up to C-level executives.
• Maximize Platform Adoption: Work with clients to direct all of their smaller event logistics programs through the Navan platform.
• Exceed Revenue Targets: Retain existing event revenue, secure events renewals, and execute upsell/cross-sell opportunities across new departments, use cases, and geographies.
• Cultivate Account Champions: Broaden internal networks within client organizations to secure multi-level sponsorship.
• Cross-Functional Alignment: Partner with Product, Support, and Operations teams to surface client requirements and improve event-specific platform features.
• Maintain Subject Matter Expertise: Master Navanʼs event management tools, group travel workflows, and competitive market positioning.
• Onsite Engagement: Travel to customer sites and key corporate events as necessary to support execution and executive reviews.
• Strategic Meetings Management: For certain strategic clients use data from the online platform events data to work with the client to contract all meetings & events being booked with Navan.

What Weʼre Looking For

• Experience: 5 years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment, preferably with exposure to corporate events, meeting management, or travel tech.
• Track Record: Proven history of meeting or exceeding retention, adoption, and expansion quotas.
• Strategic & Analytical Skills: Ability to leverage data to demonstrate event ROI, solve complex client challenges, and prioritize key growth initiatives.
• Communication: Exceptional presentation and relationship-building skills tailored to diverse stakeholder levels.
• Mindset: A proactive, high-energy self-starter with strong EQ, adaptability, and a commitment to customer delight.
• Education: Bachelorʼs degree or equivalent practical experience

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets.

Pay Range

$175,000 — $175,000 USD

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

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