Event Ticket Agent & Guest Services

VenuWorks; Fresno (CA); On-site; USD 19,000 - 28,000; Part time

Job summary

VenuWorks at the Fresno Convention & Entertainment Center is seeking an energetic Ticket Office Staff member to support daily operations. You will assist guests with ticket purchases, event information, and general inquiries to ensure a positive guest experience.

The role requires strong customer service and cash handling skills, with availability for evenings, weekends, and holidays during events. Familiarity with ticketing systems is a plus, and the position offers an engaging, fast-paced work

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, retail, hospitality, or ticket office operations preferred.
• Basic computer proficiency; experience with ticketing systems is a plus.

Responsibilities

• Provide friendly, accurate, and timely customer service to all patrons and staff.
• Open and/or close ticket windows as required.
• Sell tickets in person, by phone, or through digital sales platforms.
• Assist customers with seat selection, event information, and resolving ticket-related issues.
• Process payments and maintain accurate cash handling procedures.
• Use ticketing software to complete transactions, generate reports, and verify ticket authenticity.
• Coordinate with event organizers, security, and guest services teams as needed.
• Work entry doors by collecting tickets and assisting guests find their seat.
• Maintain a clean, organized, and professional workspace in the ticket office.
• Follow all venue policies related to ticket sales, refunds, exchanges, and event access.
• Work with minimal supervision, address customer concerns courteously and escalate issues when necessary.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Communication

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Tools

Ticketing software

Job description

VenuWorks at the Fresno Convention & Entertainment Center is seeking an energetic Ticket Office Staff member to support daily operations. You will assist guests with ticket purchases, event information, and general inquiries to ensure a positive guest experience.

The role requires strong customer service and cash handling skills, with availability for evenings, weekends, and holidays during events. Familiarity with ticketing systems is a plus, and the position offers an engaging, fast-paced work