Ticket Office Staff - Part Time

VenuWorks; Fresno (CA); On-site; USD 19,000 - 28,000; Part time

Job summary

VenuWorks at the Fresno Convention & Entertainment Center is seeking an energetic Ticket Office Staff member to support daily operations. You will assist guests with ticket purchases, event information, and general inquiries to ensure a positive guest experience.

The role requires strong customer service and cash handling skills, with availability for evenings, weekends, and holidays during events. Familiarity with ticketing systems is a plus, and the position offers an engaging, fast-paced work

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, retail, hospitality, or ticket office operations preferred.
• Basic computer proficiency; experience with ticketing systems is a plus.

Responsibilities

• Provide friendly, accurate, and timely customer service to all patrons and staff.
• Open and/or close ticket windows as required.
• Sell tickets in person, by phone, or through digital sales platforms.
• Assist customers with seat selection, event information, and resolving ticket-related issues.
• Process payments and maintain accurate cash handling procedures.
• Use ticketing software to complete transactions, generate reports, and verify ticket authenticity.
• Coordinate with event organizers, security, and guest services teams as needed.
• Work entry doors by collecting tickets and assisting guests find their seat.
• Maintain a clean, organized, and professional workspace in the ticket office.
• Follow all venue policies related to ticket sales, refunds, exchanges, and event access.
• Work with minimal supervision, address customer concerns courteously and escalate issues when necessary.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Communication

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Tools

Ticketing software

Job description

Summary

Ticket Office Staff support daily ticket office operations by assisting guests with ticket purchases, event information, and general inquiries. This role ensures a positive, efficient, and welcoming customer experience for all visitors attending events at the Fresno Convention & Entertainment Center.

Essential Duties

• Provide friendly, accurate, and timely customer service to all patrons and staff.
• Open and/or close ticket windows as required.
• Sell tickets in person, by phone, or through digital sales platforms.
• Assist customers with seat selection, event information, and resolving ticket-related issues.
• Process payments and maintain accurate cash handling procedures.
• Use ticketing software to complete transactions, generate reports, and verify ticket authenticity.
• Coordinate with event organizers, security, and guest services teams as needed.
• Work entry doors by collecting tickets and assisting guest find their seat.
• Maintain a clean, organized, and professional workspace in the ticket office.
• Follow all venue policies related to ticket sales, refunds, exchanges, and event access.
• Work with minimal supervision, address customer concerns courteously and escalated issues when necessary.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, retail, hospitality, or ticket office operations preferred.
• Basic computer proficiency; experience with ticketing systems is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Comfortable handling cash and card transactions accurately.
• Reliable, punctual, and professional.
• Ability to work evenings, weekends, and holidays depending on event schedules.
• Must be able to pass background check.

CERTIFICATES, LICENSES, REGISTRATIONS

• Applicant must possess current, valid driver’s license.
• Must have a working telephone number that can be accessed by management for business purposes

SALARY RANGE

$17.00 Hourly, Non Exempt

WORK ENVIRONMENT

• This role involves interacting with guests from diverse backgrounds, working during busy event periods, and collaborating closely with venue staff to ensure smooth operations.
• While performing the duties of this job, the employee is occasionally exposed to cold temperatures and elevated noise levels, depending on the nature of a particular event.
• While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.
• The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision.

PHYSICAL DEMANDS

• Ability to remain at a workstation for extended periods of time.
• Regularly required to reach with hands and arms, and to communicate clearly by talking and hearing.
• Frequently required to stand, walk, sit, and use hands to handle, touch, or operate equipment.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Must have the vision ability necessary for close, detailed work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment …without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.