Guest Services - Part Time

VenuWorks; Fresno (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

VenuWorks is seeking a friendly Guest Services Staff member for the Fresno Convention & Entertainment Center. You will greet guests, verify tickets, provide directions, assist seating, and support event operations in a fast-paced setting.

This role emphasizes safety and superior customer service, with flexible hours including evenings, weekends, and holidays. Training will be provided, with opportunities to grow within a dynamic venue team.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• At least 1 year of customer service experience preferred, in sports/entertainment venue is a plus.

Responsibilities

• Greet guests with a welcoming attitude and professional demeanor.
• Scan tickets and verify credentials for entry.
• Provide directions and general event information within Fresno venues.
• Assist guests with seating and locate seats in designated sections.
• Respond professionally to guest questions and comments.
• Handle multiple tasks efficiently in a fast-paced environment.
• Maintain confidentiality and follow venue policies at all times.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Skills

Background check

Phone contact

Punctual attendance

Reliable transportation

English literacy

Friendly demeanor

Take direction

Professional appearance

Flexible hours

Education

High school diploma or equivalent

18 years of age or older

1 year customer service experience

Job description

Summary

Guest Services Staff plays a vital role in creating a positive, welcoming, and safe experience for all visitors of the Fresno Convention & Entertainment Center. Under the direction of the Senior Event Manager and leadership teams, this position is responsible for providing exceptional customer service, assisting guests with wayfinding, event information, seating support, and ensuring a smooth and enjoyable event experience. Guest Services Staff help maintain an organized and friendly atmosphere by addressing guest needs promptly, enforcing venue policies, and supporting event operations. This role requires strong communication skills, professionalism, and the ability to remain attentive and responsive in a fast-paced, event‑driven environment.

• Greet guests with a welcoming attitude and professional demeanor.
• Scan tickets and verify that all guests have proper credentials for entry.
• Provide friendly, accurate directions and general event information within all Fresno Convention & Entertainment Center venues.
• Check tickets for guests accessing seating sections and assist them with locating their seats.
• Respond professionally to guest questions, information requests, and comments.
• Perform multiple tasks efficiently, often transitioning quickly between duties without loss of composure.
• Use excellent customer service skills while interacting with guests, vendors, and employees.
• Complete all assigned tasks within guidelines and deadlines provided by Directors, Managers, and Supervisors.
• Interact calmly and professionally when faced with challenging or emotional guests and employees.
• Memorize, recollect, and quickly retrieve event-related information as needed.
• Follow all operating policies and procedures at all times.
• Maintain confidentiality regarding company information.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Summary

Guest Services Staff plays a vital role in creating a positive, welcoming, and safe experience for all visitors of the Fresno Convention & Entertainment Center. Under the direction of the Senior Event Manager and leadership teams, this position is responsible for providing exceptional customer service, assisting guests with wayfinding, event information, seating support, and ensuring a smooth and enjoyable event experience. Guest Services Staff help maintain an organized and friendly atmosphere by addressing guest needs promptly, enforcing venue policies, and supporting event operations. This role requires strong communication skills, professionalism, and the ability to remain attentive and responsive in a fast-paced, event‑driven environment.

Essential Duties

• Greet guests with a welcoming attitude and professional demeanor.
• Scan tickets and verify that all guests have proper credentials for entry.
• Provide friendly, accurate directions and general event information within all Fresno Convention & Entertainment Center venues.
• Check tickets for guests accessing seating sections and assist them with locating their seats.
• Respond professionally to guest questions, information requests, and comments.
• Perform multiple tasks efficiently, often transitioning quickly between duties without loss of composure.
• Use excellent customer service skills while interacting with guests, vendors, and employees.
• Complete all assigned tasks within guidelines and deadlines provided by Directors, Managers, and Supervisors.
• Interact calmly and professionally when faced with challenging or emotional guests and employees.
• Memorize, recollect, and quickly retrieve event-related information as needed.
• Follow all operating policies and procedures at all times.
• Maintain confidentiality regarding company information.
• Support high-volume operations during peak event times, including evenings, weekends, and holidays.

Perform other duties as assigned.

Education

Education and/or experience

• High school diploma or equivalent
• At least 18 years of age
• One (1) year prior customer service experience, preferably in sports/entertainment venue environment, but not required

Skills And Abilities

• Must be able to pass a background check.
• Must have a reliable working telephone number accessible by management for scheduling and business‑related communication.
• Reliable, punctual, and consistent in attendance with effective communication skills.
• Must have reliable transportation to and from scheduled shifts.
• Must have the ability to read, write, and understand English in a working environment.
• Friendly, outgoing, and professional demeanor.
• Ability to take direction well and work effectively with coworkers and management.
• Must maintain a neat, well‑groomed, and professional appearance.
• No visible tattoos, facial piercings, or unnatural hair colors (e.g., blue, pink, etc.).
• Must be available to work flexible hours, including nights, weekends, and holidays, in addition to normal operating hours.

Salary Range

Hourly Rate: $17.00 – Non Exempt

Work Environment

The work environment characteristics described here represent those a employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• This role requires interacting with guests from diverse backgrounds, working during busy event periods, and collaborating closely with venue staff to ensure smooth operations.
• The employee may occasionally be exposed to cold temperatures and elevated noise levels depending on the nature of specific events.
• The employee is regularly required to reach with hands and arms, communicate clearly, and work in active event environments.
• Frequent standing, walking, sitting, and use of hands to handle items or operate scanning equipment.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling may be required.
• Close vision abilities are required for ticket scanning and credential verification.
• Walking and standing may occur up to 90% of the time (typically 4–6 hours per shift).
• Employees may be assigned to work outdoor positions.
• Employees may be scheduled for any shift, including evenings, weekends, and holidays.
• Employees are expected to follow all safety guidelines and use proper precautions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.