Event Technology Lead for Venue IT & POS

ASM Global; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Legends Global is seeking an IT Help Desk professional to provide onsite and remote support across Legends Hospitality locations. The role emphasizes customer service, independent work, and the ability to manage multiple tasks in a fast-paced, entertainment venue environment.

You will support POS systems and network issues, troubleshoot hardware and software, coordinate with vendors, and ensure systems are operational during events.

Qualifications

• Bachelor's degree in Computer Information Systems or related field (Experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding of networking including TCP/IP, VLANs
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Willingness to work schedule in a sports and entertainment venue
• Adapt to environment changes immediately
• Excellent oral and written communication skills
• Must report to stadium no less than 4 hours prior to each game/event
• Flexible scheduling and reliable transportation (may work at other Legends sites in LA/OC)
• Knowledge of LAN configurations and security technologies
• Experience with Quest, Counterpoint or SQL systems
• Event support or retail sales experience preferred
• Relevant industry certifications
• Able to move fast and act on assigned duties

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Communicate productively across all managerial levels
• Work during most events at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all POS problems and escalate when necessary
• Initiate improvements to areas of responsibility
• Serve as building-wide IT contact for events
• Conduct stadium walk-through to ensure systems are operational
• Replace defective hardware during events
• Diagnose software, firmware, & hardware errors and implement solutions
• Work with external vendors on proprietary system support
• Track RMAs of equipment inbound/outbound for repairs
• Maintain knowledge of organization and standards
• Perform other duties as assigned by IT Manager and Controller

Skills

Customer service

Communication skills

Problem-solving

Independent worker

Flexible scheduling

Education

Bachelor's degree in Computer Information Systems

Tools

Windows Server

TCP/IP networking

VLANs

Wireless LAN

Virtual environments

SQL systems

Quest

Counterpoint

Mac applications

Job description

Legends Global is seeking an IT Help Desk professional to provide onsite and remote support across Legends Hospitality locations. The role emphasizes customer service, independent work, and the ability to manage multiple tasks in a fast-paced, entertainment venue environment.

You will support POS systems and network issues, troubleshoot hardware and software, coordinate with vendors, and ensure systems are operational during events.