Event Technology Lead

Enterprise Events Group; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Enterprise Events Group is seeking an Event Technology Leads (ETL) to manage client relationships and drive value across Event360 and other platforms. You will coordinate platform setups, document client requirements, and collaborate with sales and product teams to optimize the customer experience.

The role requires solid experience in customer success for event technology platforms, strong communication, and willingness to travel onsite as needed.

Qualifications

• 3+ years in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• 3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences
• Familiarity with clients of all sizes; strong written and verbal communication.
• Detail oriented and analytical; self-starter and team player.

Responsibilities

• Own day-to-day relationship with clients for all event technology requirements and adoption.
• Establish trusted advisory relationships and drive continued value of platforms.
• Build events in Cvent and other vendor platforms.
• Identify upsell opportunities during sales cycles to transition to operations.
• Document requirements and coordinate changes with development teams.
• Support on-site travel and client updates as needed.
• Collaborate across teams to improve client satisfaction and value.

Skills

Customer Success

Relationship Building

Cross-functional Collaboration

Written & Verbal Communication

Team Leadership

multitasking

Education

Bachelor’s Degree

Certified in Cvent

Tools

Cvent

Rainfocus

Swoogo

Salesforce

Job description

Event Technology Leads (ETL), are aware of what’s new, what’s changing, and are eager to incorporate innovations for an 'out of this world' customer experience with our Event360 product and similar products by other vendors such as Rainfocus, Swoogo, Cvent, Bizzabo and other vendor Event Registration platforms. ETL are detail-oriented with the ability to bridge the gap between what our customer require and what these Platforms can deliver to create amazing interactive experiences for all interactions with our technology.

Essential Functions:

• Own overall day-to-day relationship with assigned clients for all event technology product technical requirements, which include: Increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of event technologies product and its components.
• Willingness to be certified in event management platforms such as Event360, Swoogo, Cvent, etc. based on customer preferred platforms
• Build events in assigned vendor platforms
• Potentially be a lead in knowledge for a specific vendor product and certified in all other vendor products.
• Develop, prepare, and nurture customers for advocacy.
• Work to identify and/or develop upsell opportunities during the sales cycle to transition to operations.
• Work with clients to document requirements for different components, specification signoff and submit changes to the development team.
• Advocate customer needs/issues cross-departmentally.
• Participation contributing to team meetings; providing client updates on development and production problems.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Build events in Cvent and assigned vendor platforms
• EEG’s Proprietary Event360 Product and Internal Project work when time allows.
• Internal product development projects as assigned.
• Onsite travel, as needed

Qualifications Required:

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• 3+ years building corporate events websites in Cvent, incentives, SKOs and User Conferences
• Proven ability to drive continuous value of our product(s).
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Education and Experience:

• Bachelor’s Degree
• 3+ years of relevant experience
• Certified in Cvent
• 3+ years building corporate events websites in Cvent, incentives, SKOs and/or User Conferences
• Preferred experience with Salesforce or other Force.com platforms
• Preferred experience with other event platforms such as Rainfocus, Swoogo, etc.
• Proficient in Office software.
• Prior experience in closing sales deals at the executive level a plus
• 1 - 3 years of operational experience working for an event management company, including planning and on-site operation
• You're driven: No one needs to push you to our EEG report tools to show clients value; it's just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• You want to help and serve our customers: They win, so you win.
• Strong leadership ability and effectiveness in managing teams communication and expectations
• A willingness to go the extra mile for our customers and develop strong relationships
• Ability to adapt and be part of our rapidly growing business.
• Manage projects and follow up on request

EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination.

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