Senior Relationship Manager

EES Agency; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading event management firm based in Nashville, TN, is seeking a Senior Relationship Manager to promote services and manage client relations. The ideal candidate should possess strong sales-driven skills with at least 3 years of relevant experience. Responsibilities include generating leads, overseeing proposal quality, and ensuring client satisfaction throughout the event planning process. This role requires excellent communication skills and a customer-focused approach.

Qualifications

• 3+ years of experience in a sales driven position.
• Complete understanding of event business including budgeting.
• Self-motivated with the ability to operate independently.

Responsibilities

• Promote and sell services to clients and prospects.
• Generate leads and manage client relationships.
• Oversee production of proposals and ensure quality control.

Skills

Sales-driven skills

Listening skills

Negotiation skills

Presentation skills

Decision making

Customer service

Organizational skills

Attention to detail

Tools

Google Suite

Microsoft Office

Viper

NetSuite

Canva

ClickUp

Job description

EES is always looking for strong players to join our team! If this role seems to be a fit for you, please apply.

The Senior Relationship Manager is responsible for the promoting and selling the services of EES to prospects and current clients by developing key growth sales strategies, tactics, and action plans through ensuring full client satisfaction through oversight of client relationship, execution and post event follow up to secure further business (account management).

Roles And Responsibilities

• Serve as a spokesperson for the company by establishing and maintaining strong community and vendor relations for the purpose of pursuing and obtaining new clients, and growing current clients
• Responsible for generating leads that result in increasing the yearly gross sales of the company by achieving assigned sales goals
• Sales calls/emails to prospective clients within his/her assigned market and keeping accurate records and documentation of all conversations and pertinent client information with Viper
• Conduct site visits and attends and assists with client events help for solicitation purposes; attends hotel pre convention meetings when requested
• Develop plan to complete a proposal based on the needs of client to ensure complete satisfaction with products and services and within the time outlined; ensure that proposal templates/information is accurate and up to date; listen to the prospect or client needs and be able to turn that information into a detailed proposal of services, estimating a proper event management fee and effectively communicating the value proposition, including the proven ability to position services against competitors
• Oversee the production of detailed and professional proposals; ensures costing sheets are accurate to products sold
• Establish, maintain and continually update records of client activities as well as update individual records client requests, changes, additions and deletions within Viper
• Collaborate with the operations manager throughout the planning process to ensure a seamless client experience
• After the sale, continues high level personal contact with clients for the purpose of quality control, complete client satisfaction, and to promote repeat business
• Attend and give pertinent feedback during weekly Sales meeting
• Attend networking opportunities to continue company availability, as well as personal development
• Other duties as assigned

Requirements

• Minimum of 3+ years experience in a sales driven position, CMP or DMCP desired
• Strong listening, negotiation, and presentation skills; maintains an atmosphere of teamwork and builds the external reputation of EES
• Effective decision maker; excellent solicitation, negotiation and closing abilities
• Complete understanding of the business of events, including budgeting, information processing and formatting, and communications with executive level clients
• Outstanding customer service skills
• High level of multi-tasking skills and management of multiple programs, proposals and contracts simultaneously
• Self-motivated with ability to operate independently, while being able to keep VP of Event Strategy and Sales informed of progress daily/weekly
• Strong organizational skills with recognizable attention to detail and creativity; understanding how to organize information for ease of understanding by clients, vendors, peers and supervisor
• Clear, concise written and verbal communication skills including proposals
• Strong computer skills with hands‑on knowledge of Google (Sheets, Docs, Gmail) and Microsoft Office (Word, Excel, PowerPoint and Outlook); experience with Viper, NetSuite, Canva and ClickUp beneficial but not required
• Embodiment of our Core Values:
• Powered by People: We build relationships to give meaning and richness to our lives and work
• Always Accountable: We do what we say we are going to do
• Innovate Until It’s Great: We generate new ideas to create business value
• Be the Best: We get it right the first time
• Viviendo: We live full, bright lives in and out of work
• Must reside in city for sales work Nashville, TN