Event Technician

Fidelity Investments; Boston (MA); On-site; USD 48,000 - 55,000; Full time

Job summary

Fidelity Investments is seeking an Event Technician to provide on-site AV and conference technology support within the Enterprise Infrastructure Group in Boston, MA.

The role involves supporting Signature Venues at Commonwealth Pier and 245 Summer Street, with 7:30am-5pm on-site hours and on-call coverage during lunch hours, including occasional early or after-hours requests for executive and client meetings.

Qualifications

• Bachelor’s Degree in a technical field or equivalent experience.
• Strong event support background with at least 5-10 years of experience.

Responsibilities

• Provide on-site AV support for events and meetings.
• Coordinate with Signature Venues and Managed Events Teams for event delivery.
• Perform routine checks of AV equipment and monitor the floor.
• Lead the management of A/V requests and ensure timely resolution.
• Document processes and standards and communicate effectively within the team.

Skills

Event support

Project management

Interpersonal skills

Technical capability

AV support

Education

Bachelor’s Degree in a technical field

Tools

Outlook

Zoom

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Event Technician to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA.

The Role

The Event Technician, High Touch Services within the Managed Events Team will work directly within the Signature Venues located at the Commonwealth Pier and 245 Summer Street in Boston. This position requires on-site support from 7:30am-5pm and will be on-call through lunch hours with occasional requests for early or after hours to support the Conference technologies for Executive and Client facing meetings throughout the floor. The support will include first level support for standard A/V setups and custom A/V on the floor. The technician will be engaged for specific events using Outlook or Zoom Workplace Reservations or via direct communication from the Signature Venue or Managed Events Teams. The technician will be expected to perform routine checks of AV equipment, periodic monitoring of the floor, and will provide operational setup for outstanding requests within Signature Venues. The technician will be expected to engage the proper teams when needed and manage the issue to resolution.

As part of the Managed Events team, this role will integrate within the existing team of 13 uniquely skilled associates responsible for the operational support of live events and can draw upon the larger team for backup, support, and knowledge share for the Conference Center.

Given the high visibility of the Signature Venues for Fidelity and outside Executives, this position requires a timely, adaptable, and reliable associate with deep technical knowledge in both PC and AV support as well as a good understanding of the Fidelity support model.

Team

The Enterprise Infrastructure Production support is a global (24 x7) diverse team supporting the Production environments for the Asset Management Business. We are a customer obsessed production support team who continuously look for opportunities to drive efficiencies. We monitor, assess, and mitigate the business impact of production incidents and deploy code changes in production to enable new features or functionalities. We analyze and fix application & batch issues by working in partnership with the Asset Management Technology teams.

The Expertise You Have

• Bachelor’s Degree in a technical field or equivalent experience.
• Strong event support background with at least 5-10 years of experience

The Skills You Bring

• Deep knowledge of Fidelity support and BU structures
• Timely and reliable
• Deep technical capability
• Strong interpersonal skills
• Proven project management abilities
• Strong curiosity about learning new technologies

The Value You Deliver

• Your support towards a World Class Executive and Multi-media venue.
• Engage proper teams and lead any A/V related support request to completion.
• Document processes and standards.
• Communicate effectively in team environment.
• Identify departmental needs and make suggestions regarding technical direction.
• Lead the management of support needs for this venue

The hourly pay rate range for this position is $35.00-$40.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.