On Call Generalist & Specialty Event Services Technician - Massachusettes

Pinnacle Live; Cambridge (MA); On-site; USD 34,000 - 96,000; Full time

Job summary

Pinnacle Live is seeking an On Call Event Services Technician to support floor operations in hotel and hospitality environments. You will set up, operate, and strike AV solutions while delivering unmatched guest experiences.

Responsibilities include ensuring events run smoothly, communicating with clients, and maintaining inventory and equipment. A strong eye for detail and customer service is essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• Experience in AV or hospitality preferred.
• Proficiency with computer hardware and software required.

Responsibilities

• Ensure all event sets and strikes are completed according to SOPs.
• Greet guests/clients and provide clear instructions on operating equipment.
• Maintain clear and continuous communication with client for event success.
• Follow through on client requests and enhance the event where possible.
• Keep inventory and client event information accurate in company systems.
• Review invoices with client and obtain signatures.
• Adhere to company security and safety measures and protect inventory.

Skills

Strong technical aptitude

Computer hardware/software knowledge

Planning ability

Interpersonal skills

Verbal and written communication

Organizational skills

Team player

Customer service

Professional appearance

Education

High School Diploma or equivalent

AV/hospitality experience

Computer proficiency

Job description

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Description

Event Services Technician
On Call-Specialty
$25.49 - $70.00 +

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.