AV Specialist | View Boston

Legends Attractions, LLC; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Legends Global is seeking an AV Specialist for View Boston Observatory in Boston, MA. The role entails AV/IT support, setting up event spaces, and managing multiple POS systems during events.

The candidate should have a Bachelor’s in a related field and 1–3+ years in IT/AV support, with strong networking and AV system skills. On-site work with flexible hours is required.

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).
• 1–3+ years of IT/AV support or related technical experience.

Responsibilities

• Assist with event space set-up and equipment distribution for each event.
• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
• Provide desktop IT support for internal staff and communicate across management levels.
• Resolve issues with vendors and service providers; implement changes as needed.
• Provide level 1 & 2 AV/IT support and troubleshoot issues in real time during events.
• Conduct Observatory walk-throughs to ensure systems are operational before events.

Skills

PC hardware setup

Networking fundamentals

Wireless LAN

Windows/macOS

AV systems

Streaming platforms

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Crestron

Extron

AMX

Q-SYS

Job description

THE ROLE

AV Specialist LOCATION: View Boston | Boston, MA

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Assist with event space set-up, including furniture placement and equipment distribution based on the specific catering clientele's needs for each event.
• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Must be able to communicate productively and professionally across all managerial levels.
• Provide level 1 & 2 support for all point-of-sale system problems and accelerate with inside and outside service providers when necessary.
• Provides AV Support and Event Support for View Boston Observatory.
• Serves as View Boston building wide point of contact on IT related matters.
• Conduct Observatory walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.
• Work with external vendors in support of proprietary systems.
• Tracking RMAs of all equipment inbound and outbound for repairs.
• Maintains a thorough knowledge of the organization and adheres to all standards and practices.
• Perform other duties as assigned by Venue Technology Manager.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

Education and/or Experience: Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).

1–3+ years of IT/AV support or related technical experience.

SKILLS AND ABILITIES:

• Flexible availability includes nights, weekends, and holidays.
• Working knowledge of PC hardware setup and troubleshooting.
• Strong understanding of networking fundamentals, including TCP/IP and VLANs.
• Experience with wireless LAN environments and related security protocols.
• Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts.
• Familiarity with virtualized environments (server and desktop).
• Experience configuring, operating, and troubleshooting audiovisual (AV) systems, including: Video switchers, displays, projectors, LED walls, and digital signage systems.
• Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs.
• Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent).
• HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP).
• Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred).
• Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions.
• Understanding of IT security concepts, including password management and secure network practices.
• Ability to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push and pull.
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

COMPENSATION

Competitive salary of up to $60,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at View Boston (Boston, MA)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

LEGENDS GLOBAL IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

OUR WORK EXPERIENCE

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.