Event Technical Lead, Audio Visual - Fontainebleau

confidential; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

TAPP Film is seeking a Technical Lead to oversee intermediate level AV system setup and operation in hospitality venues. The role reports to an Operations Manager or Director of Event Technology and emphasizes customer satisfaction.

Responsibilities include managing equipment operation, troubleshooting issues, and leading a team to ensure secure, efficient service and top-tier customer support at events.

Qualifications

• Experience setting up and operating audiovisual equipment in hospitality environments.
• Ability to troubleshoot and resolve technical issues quickly.
• Strong customer service orientation and communication skills.
• Capable of mentoring and coaching peers or junior staff.

Responsibilities

• Operate audiovisual equipment for events and installations.
• Set up, operate, and break down AV systems accurately and timely.
• Troubleshoot issues and resolve problems quickly.
• Follow all security and safety measures for equipment and venues.
• Ensure equipment is secure from theft or damage during use.
• Provide excellent service to internal and external customers and lead by example.

Skills

Equipment operation

Troubleshooting

Customer service

Leadership

Job description

Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

• Equipment Operation
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach