Event Specialist – Event Services

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Retail discounts

Child care savings

Performing arts discounts

Job summary

The University of North Carolina at Chapel Hill is seeking an Event Specialist for the Carolina Union to ensure a high level of customer service for events and conferences held on campus throughout the year.

You will support the maintenance, inventory, and delivery of lighting, audio, and projection gear for 2 dedicated venues, 26 meeting rooms, and related off-site programs. You will supervise student staff and collaborate with Event Managers via the 25Live scheduling system and email.

Qualifications

• Bachelor’s degree in business administration or related field.
• 3–5 years of professional event support, preferably in higher education.
• Proficiency with 25Live or similar event management software and Microsoft 365.
• Experience in a student union or comparable environment.
• Strong customer service orientation.
• Knowledge of event management principles; familiarity with audio, lighting, projection.

Responsibilities

• Help ensure a high level of customer service for events and conferences.
• Support maintenance, inventory, and delivery of lighting, audio, and projection gear.
• Coordinate with Event Managers to ensure successful event support.
• Supervise and train student event staff.
• Communicate via 25Live, email, and meetings about event updates.

Skills

Event support

25Live

Microsoft 365

Customer service

Event production

Education

Bachelor's degree in business administration

Tools

25Live

Microsoft 365

Job description

Thursday – Monday, 3:30 PM – 11:30 PM during the academic year. Hours may vary based on building operating hours, holidays, and special events. Summer schedules are adjusted to meet operational needs. Includes a one-hour unpaid meal break.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Carolina Union Mission Statement

The Carolina Union creates safe, inclusive and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose

The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 44 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice.

Position Summary

The Event Specialist will: Help ensure a high level of customer service is provided to events and conferences taking place during the year at the Carolina Union. This includes answering client questions and resolving event day of needs. Help support the maintenance, inventory, and delivery of lighting, audio, and projection equipment for 2 dedicated performance venues, 26 meeting rooms, and off-site programs utilizing Union lighting, audio, and projection gear. This position will work with the Event Managers to ensure successful event support and assist in the supervision and training of student event staff. This position works within the larger team of Event Services and communicates on a regular basis at meetings, on the 25Live scheduling platform, and via email regarding event support needs and production updates.

Minimum Education and Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Experience in 3-5 years of professional event support, preferably in a higher education setting
• Proficiency with 25Live, similar event management software or Microsoft 365 applications
• Experience working in a student union or comparable environment
• Demonstrated ability to thrive in a customer service-focused setting
• Knowledge of event management principles or familiarity with technical event production, including audio mixing, lighting design, staging, and projection.

Special Physical/Mental Requirements

Ability to move up to 50 lbs. with or without accommodation.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.