Event Security & Guest Experience Team Member

BEST Crowd Management; Saginaw (MI); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Diversity & inclusion

Job summary

BEST Crowd Management is hiring a Security Team Member for the Dow Center in Saginaw, MI. The role focuses on delivering exceptional customer service during events, guiding attendees, and assisting with setup and crowd management.

As part of our security team, you will help ensure safety and a positive attendee experience, with flexible hours including evenings and weekends. Prior event or service experience is a plus.

Qualifications

• Possess a valid MI Security License (or be willing to obtain one).
• Be at least 18 years old (age requirements may vary by local regulations).
• Proof of high school diploma or equivalent (some college education preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Problem-solving

Reliability

Stamina

Education

High school diploma or equivalent

Some college preferred

Job description

BEST Crowd Management is hiring a Security Team Member for the Dow Center in Saginaw, MI. The role focuses on delivering exceptional customer service during events, guiding attendees, and assisting with setup and crowd management.

As part of our security team, you will help ensure safety and a positive attendee experience, with flexible hours including evenings and weekends. Prior event or service experience is a plus.