Event Security & Guest Experience Specialist

Minnesota-Sports-and-Entertainment; Saint Paul (MN); On-site; USD 26,000 - 32,000; Full time

Job summary

Minnesota-Sports-and-Entertainment is seeking a Security Officer to maintain a safe, welcoming environment during events at our high-traffic venue. You will operate screening equipment, assist with image detection and bag searches, and communicate venue policies with guests.

The role emphasizes strong situational awareness, integrity, and exceptional customer service while upholding safety standards. It requires flexibility for irregular hours and physical requirements to support events like

Qualifications

• Must be 18 years old.
• Must be able to pass a background check.
• CPR/AED and First Aid Certified or willing to become certified within six months of employment.
• Proficient computer skills and familiarity with security protocols.

Responsibilities

• Operate screening equipment to ensure safe guest entry.
• Demonstrate proficiency in image detection while operating X-ray screening systems.
• Guide guests through metal detection procedures with professionalism.
• Conduct thorough and respectful searches of guest bags and personal belongings.
• Clearly communicate venue policies and procedures to guests.
• Provide accurate directions and respond to guest inquiries with a customer-focused approach.
• Observe and report unusual activity or safety concerns across the venue campus.
• Perform visual screening and maintain logs of vehicle entries at loading docks.
• Respond appropriately and efficiently to emergencies.
• Generate detailed and objective incident reports for documentation and follow-up.
• Escort individuals to and from designated areas within the facility as needed.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Adaptability

Situational awareness

Education

Background check required

CPR/AED & First Aid certification

Must be 18 years old

Tools

EVOLV

Ceia metal detection

X-ray screening systems

Video surveillance systems

Job description

Minnesota-Sports-and-Entertainment is seeking a Security Officer to maintain a safe, welcoming environment during events at our high-traffic venue. You will operate screening equipment, assist with image detection and bag searches, and communicate venue policies with guests.

The role emphasizes strong situational awareness, integrity, and exceptional customer service while upholding safety standards. It requires flexibility for irregular hours and physical requirements to support events like