Event Operations Manager

Hotel Covington; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dynamic Event Operations Manager to lead and execute a variety of private events. This role involves overseeing event staff, ensuring exceptional customer service, and collaborating with various departments to create unforgettable experiences. The ideal candidate will be proactive, solution-focused, and possess exceptional communication skills. Join a vibrant team that values ambition and accountability, and enjoy benefits such as health insurance and discounts across all business locations. If you're ready to embrace challenges and make a significant impact, this opportunity is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Qualifications

• Proven experience in event management and customer service.
• Strong leadership skills to manage and motivate a large team.

Responsibilities

• Oversee and execute all private events at the venue.
• Recruit and train a team that embodies the company culture.

Skills

Event Management

Customer Service

Team Leadership

Communication

Problem Solving

Education

Bachelor's Degree in Hospitality Management

Event Planning Certification

Job description

Event Operations Manager
Hotel Covington & The Madison Event Center
Covington, KY
Full-Time In Office

Responsibilities:

1. Oversee and execute all private events at Hotel Covington and The Madison Event Center, including wedding ceremonies, receptions, rehearsal dinners, non-profit fundraisers, celebrations, board meetings, corporate seminars, networking functions, and more.
2. Recruit, hire, and support a team that embodies our company culture and provides excellent customer service.
   • Create job postings, review applications, conduct interviews, onboard, and train new hires.
3. Support and manage event staff, up to 80 part-time employees.
   • Coach, motivate, and lead by example daily.
   • Provide necessary tools for staff to deliver the best service.
   • Plan and conduct quarterly team meetings and annual performance reviews.
   • Counsel, support, and discipline underperforming staff.
   • Review and update training guides and policies.
4. Ensure exceptional customer service at all levels.
   • Resolve customer issues and concerns as needed.
   • Train staff to meet and exceed guest expectations.
5. Maintain organized and presentable facilities.
   • Ensure event spaces are ready for client tours.
   • Keep back-of-house areas clean and organized.
   • Manage daily housekeeping and quarterly cleaning schedules.
6. Collaborate effectively with other departments such as Sales, Restaurant, and Culinary Teams.
   • Attend weekly meetings.
   • Review and finalize event details with staff.
7. Assist in managing labor and supply costs.
   • Place weekly orders with vendors.
   • Negotiate and manage vendor contracts.
   • Create event schedules and manage payroll.
8. Prepare for and execute in-house events like tastings, luncheons, and employee events.
9. Manage vendor and local business relationships.
   • Support outside vendors on-site and cultivate positive relationships.
10. Perform other duties as assigned.

A Successful Event Operations Manager

• High achiever, ambitious, and proactive.
• Accountable, solution-focused, and motivated.
• Exceptional communicator.
• Motivated, embracing change and challenges.
• Eligible for health, dental, and vision insurance.
• Discounts offered at all other business locations.