Event Operations Manager

Donna Salyers Fabulous-Furs; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Event Operations Manager to oversee and execute a variety of private events. This role requires a proactive leader who can manage a diverse team while ensuring exceptional customer service. You will collaborate with various departments, manage budgets, and maintain organized event spaces. This position offers a unique opportunity to shape memorable experiences in a vibrant environment. If you are a high achiever with a passion for event management and team development, this is the perfect role for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Qualifications

• Proven experience in managing events and leading teams.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee and execute all private events at the venue.
• Recruit, hire, and develop a customer-focused team.
• Manage vendor relationships and negotiate contracts.

Skills

Event Management

Team Leadership

Customer Service

Budget Management

Communication

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Job description

Event Operations Manager
Hotel Covington & The Madison Event Center
Covington, KY
Full-Time In Office

Responsibilities:

1. Oversee and execute all private events at Hotel Covington and The Madison Event Center, including wedding ceremonies, receptions, rehearsal dinners, non-profit fundraisers, celebrations, board meetings, corporate seminars, networking functions, and more.
2. Recruit, hire, and develop a team that embodies our company culture and provides excellent customer service, including creating job postings, reviewing applicants, conducting interviews, onboarding, and training new hires.
3. Support and manage event staff, up to 80 part-time employees, by coaching, motivating, providing tools, planning team meetings, conducting performance reviews, and managing training policies.
4. Ensure exceptional customer service by resolving issues, training staff to meet and exceed expectations.
5. Maintain organized and presentable facilities, ensuring event spaces are ready for tours, and managing cleanliness and schedules.
6. Collaborate with other departments such as Sales, Restaurant, and Culinary Teams, attending weekly meetings and reviewing event details.
7. Manage labor and supply costs by working with vendors, negotiating contracts, creating event schedules, and managing payroll.
8. Prepare for and execute in-house events like tastings, luncheons, and employee events.
9. Manage relationships with vendors and local businesses, assisting outside vendors and cultivating professional relationships.
10. Perform other duties as assigned.

A Successful Event Operations Manager

• High achiever, ambitious, and proactive.
• Accountable, solution-focused, and motivated.
• Exceptional communicator.
• Motivated, embracing change and challenges.
• Eligible for health, dental, and vision insurance.
• Discounts offered at all other businesses.