Learning Operations & LMS Manager

Discovery Senior Living LLC; Chicago (IL); Remote; USD 60,000 - 95,000; Full time

Job summary

An innovative leader in senior living is seeking a Learning Operations & LMS Manager to enhance learning experiences across its extensive network. This role offers the chance to shape operational excellence while collaborating with diverse teams. You'll manage logistics, oversee LMS functions, and ensure high-quality learning initiatives that empower employees and enrich residents' lives. Join a mission-driven organization where your contributions will directly impact the community and foster a culture of continuous improvement. Embrace this opportunity to make a meaningful difference in a supportive and dynamic environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Flexible Scheduling

Employee Assistance Program

Paid Training

Wellness Benefits

Meals and Uniforms

Qualifications

• 7+ years in Learning & Development or related operations.
• Experience administering LMS and managing projects.
• Strong communication and data-informed mindset.

Responsibilities

• Lead logistics for learning events and manage evaluations.
• Oversee LMS content and track learning progress.
• Create project plans for learning deliveries.

Skills

Learning & Development

Project Management

Communication Skills

Data Analysis

Vendor Management

Education

Bachelor's Degree

Tools

Skillsoft

Job description

Discovery Senior Living is looking for a Learning Operations & LMS Manager.

Discovery Senior Living is one of the largest senior living operators in the U.S., with over 350 communities and 35,000 homes across nearly 40 states. Backed by three decades of award-winning experience, Discovery leads a family of companies—including Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery at Home. With 19,000 dedicated employees and an innovative “Experiential Living” philosophy, Discovery is recognized for its leadership in performance, lifestyle customization, and senior living innovation.

Are you ready to lead with purpose and passion?At Discovery Senior Living, you'll be empowered to make a difference in the lives of residents and team members alike. We operate lifestyle- and care-focused senior living communities across the United States - all grounded in our Core Values.

As part of our team, you’ll find a positive, purpose-driven environment where your leadership is valued, and your impact is felt daily. If you're driven to support organizational growth, deliver seamless operations, and elevate the learning experience for others, we want to hear from you.Apply today and become part of something truly rewarding.

What You’ll Do

As Learning Operations & LMS Manager, you’ll play a key role in building and maintaining a strong operational foundation for Discovery Senior Living’s Learning & Development function. This role is ideal for someone who is energized by creating structure, solving problems, managing projects, and taking ownership in a dynamic and evolving environment.

You’ll support the delivery of learning initiatives across a portfolio of senior living companies by leading operational execution, ensuring the functionality of our LMS (Skillsoft), and collaborating with internal stakeholders to ensure high-quality learner experiences. Your ability to manage logistics, evaluate learning effectiveness, and provide actionable insights will be critical to your success.

This is a fully remote role, though we prefer candidates located in Eastern or Central time zones due to business hours alignment. You will occasionally travel to corporate headquarters or attend conferences as needed.

What You’ll Do

Learning Operations Management

• Lead event management, logistics, and communication for learning events, including cohort-based programs, large-scale solution deliveries, and in-person and online workshops in partnership with L&D colleagues
• Manage learning evaluation reporting and input data into learning scorecards
• Oversee collection of usage data across all learning platforms and provide related reports
• Administer budget allocations, including tracking expenses, managing vendor payments, and coordinating invoices
• Create and deliver logistics-related communications to inform participants of learning details
• Serve as the primary contact for learner inquiries, addressing registration, system access, and general learning requests
• Serve, as needed, as a webinar producer during virtual deliveries

LMS Administration (Skillsoft)

• Maintain and input LMS content to ensure timely availability of learning materials
• Support multiple LMS platforms, with a current focus on Skillsoft
• Track and report on learning progress, completion rates, and engagement metrics
• Ensure accuracy and efficiency in content uploads, course enrollments, and user management
• Monitor system usage and collaborate with internal stakeholders to ensure content relevance and platform adoption

Project & Process Management

• Create and manage project plans for large-scale learning deliveries, ensuring deadlines and objectives are met
• Streamline redundant processes to improve efficiency and scalability
• Regularly present roll-up data and insights using project management tools
• Ensure meticulous tracking of training activities, financials, and performance metrics

Performance Indicators

Your success in this role will be measured by:

• Participant feedback indicating smooth and efficient learning operations
• Minimal errors in event registration and logistics
• Effective management of intricate transactions (payments, logistics, coordination)
• Timely and accurate reporting of training data and performance metrics
• Process simplification that enhances efficiency
• On-time tracking using project management tools
• Consistent and timely LMS content updates

What You Bring

Required Qualifications

• 7+ years of experience in Learning & Development or a related operational role
• Proven ability to work independently, create project plans, and follow through with execution
• Strong communication skills with the confidence to engage internal colleagues at all levels
• Experience administering an LMS (Skillsoft or similar preferred)
• Data-informed mindset with the ability to identify usage trends and assess content effectiveness
• Experience managing vendor relationships, tracking budgets, and coordinating expenses

Preferred Qualifications

• Bachelor’s degree (commensurate experience considered)
• Experience working in a multi-entity or holding company environment
• Ability to build structure in evolving functions and manage through change
• Familiarity with workforce development programs in mission-driven industries

Why Join Us?

• Opportunity to support high-impact learning programs in a mission-driven industry
• Work in a fast-paced, collaborative environment with exposure to senior leaders
• Play a key role in shaping workforce development and operational excellence across nine affiliated companies

Physical Requirements

This role may require occasional travel. You must be able to stand, walk, and carry up to 50 lbs. regularly. You’ll use your hands frequently, communicate clearly, and may occasionally need to stoop, kneel, or crouch. Vision requirements include close, distance, color, peripheral vision, and depth perception.

Benefits You’ll Enjoy:

We offer a comprehensive benefits packagethat includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, meals and uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.

Equal Opportunity Employer:We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants:This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy:We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

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