Event Operations Leader — Hybrid & Global Experience

Freeman Company; Texas; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

Alford Media is seeking a Director of Event Operations to lead our technical departments and ensure flawless on-site delivery. This role oversees Department Heads and In-House Technicians, shaping strategy and standards across show sites and warehouses.

Based in Flower Mound, TX, the position offers a hybrid schedule 2–3 days in-office per week, with travel up to 50%. You will drive safety, budgeting, staffing, and operational excellence to create unforgettable experiences for clients.

Qualifications

• High School Diploma or equivalent.
• Five years on-site event management experience.
• Five years of supervisory or management experience.
• Eight plus years of related experience in operations.
• Understanding of OSHA requirements.
• Demonstrated success in recruiting, developing, managing and retaining employees.
• Wide knowledge base in Audio, Lighting, Video, and Set Systems.
• Understanding of employment laws such as Title VII, ADA, ADEA, FMLA, etc.
• Must effectively manage time and resources.
• Must be able to work on multiple projects at the same time.
• Excellent organizational skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Knowledge in Microsoft Office products.

Responsibilities

• Partner with warehouse leadership to align show site and warehouse operations, ensuring quality of service, efficiency, and teamwork, and to set standards for equipment quality and usefulness
• Establish, communicate, and enforce company policies and guidelines governing event operations
• Foster a positive, team-oriented work environment and champion a culture of continuous process improvement across event operations
• Set strategic goals for event operations, defining desired outcomes, timelines, and resource needs, and hold the team accountable for results
• Analyze labor resources (full time, part time, union, vendor, independent contractor) and determine the optimal labor strategy across the organization. Direct branch staff in implementing labor sourcing and processes
• Establish and oversee scheduling processes and procedures for show personnel, including use of the current labor database for scheduling and booking, to ensure consistency and optimal use of personnel
• Oversee the development and refinement of training programs for onboarding and training full and part time show site labor
• Develop and manage the annual operating budget for event operations, monitoring expenses and ensuring cost-effective delivery of services
• Develop short- and long-term staffing and resource plans aligned with business forecasts and event schedules
• Establish and monitor key performance indicators for event operations and report results to senior leadership
• Promote a safety-first culture and ensure compliance with OSHA and other regulatory requirements at all show sites
• Partner with sales and account management teams to understand customer requirements and ensure events are delivered to client expectations
• Build and maintain relationships with venues, vendors, and labor partners to support service quality and cost control
• Serve as the escalation point for complex on-site issues and customer concerns, driving timely resolution
• Evaluate and recommend investments in equipment, technology, and staffing to support business growth

Skills

Event management

Leadership

Communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Alford Media is seeking a Director of Event Operations to lead our technical departments and ensure flawless on-site delivery. This role oversees Department Heads and In-House Technicians, shaping strategy and standards across show sites and warehouses.

Based in Flower Mound, TX, the position offers a hybrid schedule 2–3 days in-office per week, with travel up to 50%. You will drive safety, budgeting, staffing, and operational excellence to create unforgettable experiences for clients.