Head of Onsite Event Operations

Alford Media; Dallas (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

Alford Media is seeking a Director of Show Site Operations to lead our technical departments and department heads. You will drive strategic goals, optimize labor, and manage budgeting to deliver exceptional client experiences across events.

The role requires extensive on‑site operations experience, strong leadership, and a track record of process improvement. Travel and cross‑functional collaboration with sales are essential.

Qualifications

• Five years on‑site event management experience
• Five years of supervisory or management experience
• Eight plus years of related experience in multi faceted areas of operations
• Understanding of OSHA requirements
• Demonstrated success in recruiting, developing, managing and retaining employees
• Wide knowledge base in Audio, Lighting, Video, and Set Systems
• Understanding of employment laws such as Title VII, ADA, ADEA, FMLA, etc.
• Must effectively manage time and resources
• Must be able to work on multiple projects at the same time
• Excellent organizational skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Knowledge in Microsoft Office products
• Excellent customer service skills

Responsibilities

• Lead and manage the technical departments and department heads.
• Align show site and warehouse operations with standards of service and efficiency.
• Set policies governing event operations and enforce them.
• Foster a positive, team‑oriented work environment and drive continuous improvement.
• Define strategic goals for event operations with timelines and resources.
• Analyze labor resources and determine optimal labor strategy.
• Oversee scheduling processes and use labor databases for staffing.
• Develop and refine training programs for onboarding and staff.
• Manage annual operating budget and ensure cost‑effective delivery.
• Plan short‑ and long‑term staffing and resource needs.
• Establish and monitor KPIs and report to senior leadership.
• Promote safety culture and ensure OSHA compliance at all sites.
• Collaborate with Sales to meet client expectations and budgets.
• Build relationships with venues, vendors and labor partners.
• Serve as escalation point for on‑site issues and customer concerns.
• Evaluate investments in equipment, technology, and staffing.

Skills

Event management

Leadership

Budgeting

Recruiting

Employee development

OSHA knowledge

Regulatory compliance

Multi‑project management

Vendor relationships

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Alford Media is seeking a Director of Show Site Operations to lead our technical departments and department heads. You will drive strategic goals, optimize labor, and manage budgeting to deliver exceptional client experiences across events.

The role requires extensive on‑site operations experience, strong leadership, and a track record of process improvement. Travel and cross‑functional collaboration with sales are essential.