Event Operations Lead & Guest Experience

PointHaus Group; Miami (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

PointHaus Group in Miami, FL seeks an Assistant Manager to support logistics, administration, and on-site execution for events. You will coordinate vendors, handle setup/teardown, and assist with marketing to ensure a great guest experience and smooth event flow.

The role emphasizes leadership, operations, and customer service with strong organization, communication, and problem-solving skills. On-site, indoor events, with potential for growth.

Qualifications

• Team leadership, onboarding, and training of staff.
• Experience in managing daily workflows and shift scheduling.
• Strong operations focus: inventory, orders, cash handling.
• Customer service role with escalation responsibilities.
• Payroll, budgeting, and reporting support; safety/compliance.
• Excellent written and verbal communication.
• Creativity and digital marketing knowledge; social media content.
• Proficient with spreadsheets and marketing tools.

Responsibilities

• Lead in hiring, onboarding, and training; schedule shifts and monitor performance.
• Oversee daily ops: inventory control, supplies, cash handling.
• Be the main escalation for customer issues and resolutions.
• Assist payroll, budgeting, and reporting; ensure safety/compliance.
• Demonstrate strong organization and multitasking abilities.
• Communicate clearly; build strong interpersonal relationships.
• Apply marketing knowledge to social media/content initiatives.
• Utilize spreadsheets and marketing software to track metrics.

Skills

Team leadership

Operations

Customer service

Administration

Communication

Marketing knowledge

Spreadsheets

Problem solving

Adaptability

Tools

Marketing software

Job description

PointHaus Group in Miami, FL seeks an Assistant Manager to support logistics, administration, and on-site execution for events. You will coordinate vendors, handle setup/teardown, and assist with marketing to ensure a great guest experience and smooth event flow.

The role emphasizes leadership, operations, and customer service with strong organization, communication, and problem-solving skills. On-site, indoor events, with potential for growth.