Event Coordinator (On-call, Contractor)

Playbook; Miami (FL); On-site; USD 28,413 - 40,467; Part time

Job summary

Playbook in Miami, FL is looking for a dedicated Event Coordinator to support event operations and uphold hospitality standards. This role offers flexibility in hours, providing day-of operational support for diverse events in Class A office buildings.

Ideal candidates have over a year of experience in venue operations or hospitality, demonstrate a strong commitment to guest satisfaction, and are tech-savvy. Responsibilities include coordinating event setups, ensuring venue readiness, and delivering five-star service.

Qualifications

• 1+ years in venue operations or hospitality fields.
• Experience delivering five-star service.
• Ability to use booking and scheduling tools.

Responsibilities

• Provide operational support for events across venues.
• Coordinate event set up and guest experiences.
• Ensure readiness of venues and common areas.

Skills

Venue operations experience

Hospitality service excellence

Tech-savviness

Adaptability

Tools

Google Workspace

Slack

Job description

Pay: $25.00 per hour

Location: Miami FL located at the iconic 801 Brickell

Work Hours: Flexibility between the hours 7:00am - 7:00pm Monday-Sunday. Hours will vary depending on when events are booked.

Reports to: Tenant Experience Director

Your Focus: Event support and execution, space readiness, and maintaining hospitality standards

Outcomes You'll Deliver

• Event & Venue Support: Provide day-of operational support for events and meetings held across a variety of Class A office building venues, including large lobby event spaces, conference rooms, and outdoor patio areas.
• Event Setup & Guest Experience: Support pre-event setup and post-event tear down, including space configurations, furniture placement, décor setup, and operational walkthroughs to ensure all venues consistently meet hospitality and presentation standards. Welcome guests upon arrival, assist with check-in, and help create a seamless onsite experience throughout events and reservations.
• Day-of Event Coordination: Support seamless event execution through real-time coordination with AV/IT, catering, décor, music, janitorial, security, and additional operational partners throughout the event lifecycle.
• Venue & Common Area Readiness: Complete AM and PM operational checklists and maintain elevated presentation standards across event spaces and common areas, including floral upkeep, lounge cleanliness, coffee and tea station setup, and general tenant-facing readiness throughout the day.
• Facilities Coordination: Support oversight of fitness center operations on event days as needed while coordinating with porters and proactively identifying and reporting maintenance or service-related needs to ensure smooth daily operations across the property.

Requirements

• 1+ years of experience in venue operations, hospitality, events management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, workplace hospitality).
• Proven experience delivering five-star service in high-volume or high-touch environments.
• Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
• Adaptable and confident learning new systems for membership and program management.

Key Competencies

• Agile Responsiveness: You thrive in a dynamic environment where priorities can shift quickly. You remain calm and helpful when the lobby gets busy or a meeting needs a last-minute change, channeling the swan to keep the guest experience feeling effortless and steady.
• The Connector Mindset: You are a master of support. Whether you are providing wayfinding, explaining an amenity, or escalating a maintenance request, you act as the vital link that ensures guests are always supported and the building operates without friction.
• Consistent Follow-Through: You are reliable in the small things. You understand that our service is built on the consistency of our rituals, from restocking a pantry to completing a walkthrough. You possess the discipline to ensure the final detail is just as perfect as the first.
• Collaborative Awareness: You are a dedicated teammate who understands how your work supports the whole ecosystem. You stay communicative and observant, sharing insights with your leads to help the entire team hone the craft of hospitality and improve the daily flow of the building.