Event Operations General Manager - Lead High-Energy Teams

BEST Crowd Management; Spokane (WA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Spokane, WA is seeking a General Manager of Event Operations to lead day-to-day security and event operations, drive exceptional customer experiences, and oversee an on-site event workforce. You will own planning, staffing, and execution at major events, mentor managers and frontline leaders, and partner with senior leadership on financial performance and operational efficiency.

This role requires strong leadership, a related degree or equivalent experience, and

Qualifications

• Strong operational leadership, communication, team-building, and coaching skills.
• Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
• Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.

Responsibilities

• Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
• Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
• Be visible at major events and provide hands-on operational leadership and decision-making when needed.
• Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
• Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
• Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders to strengthen judgment, performance, and accountability.
• Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into clear corrective actions and improvements.
• Build client confidence through strong security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
• Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
• Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.

Skills

Operational leadership

Communication

Team-building

Coaching

Decision making

Continuous improvement

Security operations knowledge

Event operations knowledge

Client confidence

Dynamic environment

Education

Bachelor's degree in a related field or equivalent experience

Job description

BEST Crowd Management in Spokane, WA is seeking a General Manager of Event Operations to lead day-to-day security and event operations, drive exceptional customer experiences, and oversee an on-site event workforce. You will own planning, staffing, and execution at major events, mentor managers and frontline leaders, and partner with senior leadership on financial performance and operational efficiency.

This role requires strong leadership, a related degree or equivalent experience, and