Event Operations Lead — Security & Guest Experience

BEST Crowd Management; Houston (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management is seeking an Account Manager in Houston to lead day-to-day operations, drive staffing success, and enhance client experiences at major events. You will work with the Area Manager/Regional Director to optimize scheduling, training, and event-day execution.

The role requires 3+ years in operations or project management, strong security background, and a bachelor’s or equivalent. Expect weekend/evening on-call and up to 25% travel as part of the job.

Qualifications

• Strong security experience.
• Proven leadership and people-management skills.
• Excellent written and verbal communication.
• Customer-focused mindset with a drive to exceed expectations.
• Experience mentoring, coaching, developing teams.
• Bachelor’s degree or equivalent work experience; 3+ years in ops/services.
• Experience in event staffing, security, or sports management.

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution.
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
• Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day.
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements.
• Partner with leadership to create smarter, more efficient operating strategies.
• Ensure staffing needs are met on time and within budget.
• Maintain accurate records and reports for internal and external use.
• Be ready for weekend/evening on-call needs and travel up to 25%.
• Jump in on additional duties as needed—every day is different!

Skills

Leadership

Communication

Customer focus

Mentoring

Initiative

Security experience

Event staffing

Sports management

Education

Bachelor's degree or equivalent

Job description

BEST Crowd Management is seeking an Account Manager in Houston to lead day-to-day operations, drive staffing success, and enhance client experiences at major events. You will work with the Area Manager/Regional Director to optimize scheduling, training, and event-day execution.

The role requires 3+ years in operations or project management, strong security background, and a bachelor’s or equivalent. Expect weekend/evening on-call and up to 25% travel as part of the job.